Applies to: Sophos Home for macOS
BEFORE YOU BEGIN
Please be aware that macOS Catalina is currently in Soft Retirement and will be fully retired by October 31st 2023 End of Support for older Mac versions
If you are running Big Sur, Ventura or Monterey, please see:- macOS 11 Big Sur, 12 Monterey and Ventura- Troubleshooting issues- Sophos Home macOS Ventura Support
You see the following message after installing Sophos Home or upgrading macOS:
System Extension Blocked - A program tried to load a new system extension(s ) signed by "Sophos" ...
Additional message examples
Action Required - You need to change your 'Security & Privacy' settings in order to protect this computer
Note: If you are receiving Legacy system extension warnings
please see this article instead:
Legacy System Extension -"Sophos" will be incompatible in the future
Why am I seeing this message?
The release of macOS High Sierra 10.13 introduced a security mechanism called Secure Kernel Extension Loading (SKEL). This feature requires user approval before loading new non-Apple kernel extensions (KEXT). If you have not approved the Sophos KEXT right after the installation, the System Extension Blocked notification appears. For new installations of Sophos Home to be fully functional, additional steps below are required.
Addressing the message
macOS 11 - Big Sur and macOS 12 Monterey
If you are seeing Action required messages, please See this article instead
macOS 10.15 Catalina
- Either Click the Open Security Preferences button in the above-mentioned dialog box (which will take you to step 5) or click on the Apple menu from the taskbar then select System Preferences…
On the System Preferences window, select Security & Privacy.
- Under the "General" section, click on the padlock at the bottom left to be able to make changes.
- Ensure "App Store and identified developers" option is selected under "Allow apps downloaded from"
Click the Allow button next to the prompt System software from developer “Sophos” was blocked from loading at the bottom of the Security & Privacy window.
Note: To make changes, you may need to click on the lock, as per the screenshot (bottom left).
(Click on the image to see it in full size)
- If there is nothing to allow, follow these troubleshooting scenarios Additional troubleshooting scenarios macOS Catalina
- Support for macOS 11 - Big Sur
- Nothing happens when clicking the Allow button on macOS High Sierra 10.13
- Installing Sophos Home on Mac computers
- Technical Note TN2459
- Prepare for changes to kernel extensions in MacOS High Sierra
- Legacy System Extension - Existing software on your system signed by "Sophos" will be incompatible in the future