Applies to: Sophos Home Premium and Free (Mac)
You are trying to load the Sophos Home kernel extension (KEXT) via System Preferences, but the Allow button does not respond when clicked.
The issue happens on the new installations on macOS High Sierra 10.13. As a result, Sophos Home does not function fully.
On the macOS High Sierra 10.13, some mouse or trackpad customization tools conflict with the System Preferences pane. This caused the Allow button to not work, if it is clicked through screen sharing applications, such as Team Viewer.
To resolve the issue, do any of the following options:
- Click the button locally.
If you are accessing the computer through a screensharing software, advise another person present in front of the computer, to click on the Allow button.
- Disable the mouse or trackpad customization tools.
- Uninstall Sophos Home from the computer.
- Disable or unload the mouse or trackpad customization tool that you are using.
- Re-install Sophos Home.
- Enable the mouse or trackpad customization tool that you disabled from step 2.
- Go to Apple menu > System Preferences... > Security & Privacy > Click the Allow button.
- System Extension Blocked appears on new installations on macOS High Sierra 10.13
- Install Sophos Home on Mac computers