Windows registry contains all configuration information related to the software and hardware installed on your computer. Some troubleshooting that the Sophos Home Support provides requires modifying your registry. Before editing the registry, it is highly recommended to a create a backup of it.

This article provides the steps to create a backup of the Windows system registry using the Registry Editor.

Instruction

1. Press Windows + R keys to open the Run window.
2. Type regedit and then press Enter.
   
3. Click File > Export.
   
4. In the Export Registry File dialog box, set the Export range to All. Save the registry backup on your preferred location.
   

Related information

• Contacting Sophos Home Support
• Collecting logs for support analysis using SDU
• Generating complete memory dump file