This article applies to: Sophos Home for macOS
What is happening?
Starting on January 16th, 2025 macOS users will receive a Welcome to Sophos Home popup. This is necessary in order to fully upgrade to Sophos Home version 10.9.5, which will start releasing on Jan 16th.
In product messages will start appearing on Monday , Jan 13th and point to this article for reference.
Why is this happening?
On October 1st 2024, we notified users of a potential update issue due to an additional Sophos Home component requirement from Apple Advisory: Sophos Home for macOS - Sophos Endpoint for macOS - Sophos Update failures
We have made the decision to release an update that will prompt users to complete steps to add the required components to the Apple's Full Disk Access panel. This will ensure the Mac is fully protected and can receive future updates.
What to do
Complete the steps to add all the required components from Sophos Home under the Full Disk Access panel. Once done, the popup will clear and your system will be compliant with Apple's requirements.
1 - Click "Let's Start"
2 - Follow the "We need your permission..." 1st step "Click Here" to open the Full Disk Access panel
3 - Drag and drop the "Drag This" icon into the Full Disk Access panel
4- Enter your macOS password to proceed
4 - Missing Sophos components will be added to the Full Disk Access list.
5-Click Done, you'll notice the Sophos Home Shield will turn from Orange to black/white and show protected within a minute or so.
Note: If the steps are not completed, the pop up will show up on reboot and/or when trying to run a scan. This is to ensure the process is completed and Apple's requirements are met to allow the antivirus to protect your system.
TROUBLESHOOTING
In some cases, the Welcome to Sophos Home message keeps appearing after having followed the Full Disk Access steps. For those situations, macOS may require users to manually add additional/missing Sophos components to the Full Disk Access list.
1 - Update macOS to its latest version to ensure it is correctly processing the components.
2-Open the Full Disk Access panel, and use the + symbol to add the following components:
Sophos Diagnostic Utility
SophosScanAgent
SophosCleanD
SophosServiceManager
SophosUpdater * this component can only be found under Macintosh HD/Library/Sophos-Anti Virus/ 3 - Restart your Mac and complete the Welcome to Sophos Screen once more if presented.
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