Applies to: Sophos Home Premium (Windows) only
The Premium scan is a cloud-based scan which intelligently inspects the system for malicious and unwanted applications. It also has a more sophisticated cleanup. This type of scan is also referred to as quick scan or fast scan and is not available to non-Premium account holders.
This article describes the two ways to run a Premium scan on Windows computers:
- Through the Sophos Home dashboard
- Through the Sophos Home main window
Note: As a cloud based scan, an internet connection is required to run it. Even when triggering it locally.
Triggering a scan through the Sophos Home dashboard
- Sign in to Sophos Home dashboard.
- Click the computer that you need to scan.
- Click the Clean button to start the scan on the computer.
You will see an indication that the scan has started and is in progress by hovering the mouse over the Sophos Home Shield on the system Tray:
Note: If the computer is offline, it will be scanned when it is back online.
Note 2: If a Local scan is also initiated, both scans will run at the same time. One will show up on the Endpoint, and the remote one will show on the shield. Once scans are finished, a Dashboard entry will also appear in the computer's history.
Running a scan using the Sophos Home main window
- Double-click on the Sophos Home icon on the system tray.
- Click on the Scan Computer button.
Note: After the scan finishes, you may receive a message "Delete failed" when trying to clean threats.
The Delete Failed error message is caused by browser cookies that cannot be removed. This happens when the browser is open. Close all browsers and run the scan again.