Sophos Home alerts you that a manual PUA cleanup is required. But a File Access is Denied error message is received in trying to manually delete the detected file.
The on-access scanning is preventing the file from being accessed when trying to delete it. Temporarily disable the on-access scanning to delete the detected file.
- Sign in to your Sophos Home dashboard.
- Click the computer where the alert has been received.
- Go to the Protection tab then switch off the toggle of the Potentially Unwanted Application (PUA) Protection.
- Go to the location of the detected threat and manually delete the file.
Do not forget to enable the Potentially Unwanted Applications from the Sophos Home dashboard again.