Applies to: Sophos Home Premium and Free (Mac) version 2.2.5
This article addresses an issue where Mac users may see RTP and PUA disabled / computer vulnerable after upgrading or installing Sophos Home.
Our dev team is currently working on root cause/solution. No ETA available at this time.
Sophos Home shield is orange//red
Clicking on the shield shows that PUA/RTP are disabled
Computer is vulnerable message appears but Real Time protection is enabled in the Dashboard (see related information at the bottom).
What to do:
If you just installed or upgraded Sophos Home, please restart your Mac to correct the problem.
If the issues persist, please follow the related article at the bottom.