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Upgrading Sophos Antivirus for Mac Home Edition to Sophos Home

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Sophos Home Support
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Applies to: MacOS customers using Sophos Antivirus for Mac Home Edition 

The latest update for Sophos Antivirus for Mac Home Edition will trigger a message after an automatic update, and/or the computer is restarted, informing users that the product is being discontinued. The message will also provide steps for customers to upgrade to Sophos Home Free edition. 

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Why did I receive this message/update? 

The Sophos Anti-Virus for Mac Home Edition is no longer supported by Sophos, as it has reached its end of life. It will no longer receive further updates, and some features may not work on the latest versions of MacOS.  To provide the best possible protection, we are migrating legacy users to Sophos Home Free, our business-grade cybersecurity solution for Home users! Sophos Home is a modern, full featured security product that provides a modern security solution for Macs.

Please see below for next steps!

What to do:

PLEASE REVIEW THE SYSTEM REQUIREMENTS BEFORE YOU PROCEED:

  •  Sophos Home requires Mac OS X 10.12 Sierra or higher or higher; minimum 4 GB of free disk space, minimum 4 GB of RAM. Find more details here   
    MacOS 10.9 users:  Sophos Antivirus for Mac Home Edition does not support macOS 10.9, please consider upgrading your OS to keep your computer protected with Sophos Home. 
    For additional information regarding supported OS, please refer to the General Policy for Endpoint Platform Support article 

Customers may click on Remind Me Later to hide the pop-up message until the next reboot. Otherwise, click on Upgrade now to proceed with the creation of your Sophos Home account/logging to your existing account to download and install Sophos Home Free. 
Please, visit the following link for additional details:
Upgrade to Sophos Home Free

Note: Starting early 2020, to ensure security for our users, old legacy versions that were not manually updated, will auto-update to Sophos Home. 

The upgrade process:

Watch the video below for steps:

The upgrade process involves 3 steps:
1- Creating/Signing in to your Sophos Home account [See Upgrade to Sophos Home Free]
2 - Downloading the Sophos Home installer [See Installation instructions below]
3 - Installing the product  [See Installation instructions below]

Installing Sophos Home for Mac instructions

Once you have reviewed the requirements, and your Sophos Home account has been created as per the above steps/you have an existing account, you can use these articles as guides to install the Sophos Home software:

Post installation steps (How to use Sophos Home):

Please have a look at our Sophos Home- Getting Started Guide to learn how to use and configure your new Sophos Home software. 

Troubleshooting 

Some users may receive a message stating Installation failed when trying to install  Sophos Home. This is usually related to corrupted installations of the previous versions. Please, follow the "What to do" section of this article to remove the previous version of Sophos for Mac: Sophos Anti-Virus for Mac: Removal tool

For other issues, such as Computer is vulnerable message, Catalina additional installation steps, account issues, please see the related information section below. 

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