- Minimum Requirements for the upgrade
- How to upgrade
- Post installation steps:
Applies to: MacOS customers using Sophos Antivirus for Mac Home Edition
The latest update for Sophos Antivirus for Mac Home Edition will trigger a message after an automatic update, and/or the computer is restarted, informing users that the product is being discontinued. The message will also provide steps for customers to upgrade to Sophos Home Free edition.
Why did I receive this message/update?
The Sophos Anti-Virus for Mac Home Edition is no longer supported by Sophos, as it has reached its end of life. It will no longer receive further updates, and some features may not work on the latest versions of MacOS. To provide the best possible protection, we are migrating legacy users to Sophos Home Free, our business-grade cybersecurity solution for Home users! Sophos Home is a modern, full featured security product that provides a modern security solution for Macs.
Please see below for next steps!
What to do:
Note1:ENSURE YOUR MAC MEETS THE SYSTEM REQUIREMENTS:Click here!
Note2:MacOS 10.9 users review the important notice for Mavericks:click here!
Additional details:Upgrade to Sophos Home Free
The upgrade process involves creating an account (or signing to your existing account), downloading and installing Sophos Home.
If you wish to delay the upgrade, click on Remind Me Later to hide the pop-up message until the next reboot. Otherwise, click on Upgrade now and follow the upgrade process below.
The upgrade process:
Watch the full process in this video:
The upgrade process involves 3 steps: (these steps are covered in the video above, as well as on the guides below)
1- Creating/Signing in to your Sophos Home account [See Upgrade to Sophos Home Free OR follow the Installation instructions below]
2 - Downloading the Sophos Home installer [See Installation instructions below]
3 - Installing the product [See Installation instructions below]
Installing Sophos Home for Mac instructions
Click on the link for instructions covering how to install Sophos Home and complete the upgrade process (if you already have a Sophos Home account, skip the account creation part, log in to your account and proceed with the installation portion of the steps/video)
Installing Sophos Home on Mac computers
Note: If you have a Sophos Home dashboard already set up, and have other computers protected, follow these steps to add your current Mac Protecting additional computers with Sophos Home
Note 2: If you already have a Sophos Home account but can't sign in, click here to reset your password.
Post installation steps (How to use Sophos Home):
Please have a look at our Sophos Home- Getting Started Guide to learn how to use and configure your new Sophos Home software.
Troubleshooting
Some users may receive a message stating Installation failed when trying to install Sophos Home. This is usually related to corrupted installations of the previous versions. Please, follow the "What to do" section of this article to remove the previous version of Sophos for Mac: Sophos Anti-Virus for Mac: Removal tool
For other issues, such as Computer is vulnerable message, Catalina additional installation steps, account issues, please see the related information section below.
Related information
- Creating a Sophos Home account
- Installing Sophos Home on Mac computers
- I forgot my Sophos Home Password
- Sophos Home- Getting Started Guide
- Contacting Sophos Home Support
- Sophos Home shows that this device is vulnerable
- Additional steps for Sophos Home installations on MacOS 10.15 Catalina
- Sophos Home for MacOS shows that this device is vulnerable
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