We are currently investigating an intermittent issue reported on March 26th, 2020, in which customers accessing their dashboard on MacOS systems, may not see the download button to install Sophos Home on their computers.
This issue is currently under investigation, and seems to occur intermittently. We will update this article as new information becomes available.
Symptoms of being affected by this problem are the appearance of PC Installer and Mac Installer buttons, instead of the usual Download button.
They may also notice the link to install to another device is blank
The issue is intermittent, however customers may use private or incognito browser windows to download Sophos Home to their devices:
To launch Safari in private mode:
To launch Chrome incognito:
To launch Firefox in private mode:
Once in private/incognito mode, access your Sophos Home Dashboard to download Sophos Home to your Mac.