This article covers how to protect your Mac with Sophos Home after installing or upgrading macOS 11 Big Sur.
Installation videos
Installation
Post Installation - Allowing the Network Extension
Step-by-step guide
The installation/upgrade process involves 4 steps:
(Click on each step for more info.)
1 - >>>Enabling System Extensions
As the update/installation progresses, pop-up notifications will inform you if any extensions need to be Allowed via Security & Privacy. For detailed steps see the Troubleshooting section.There are 2 extensions involved: SophosWebNetworkExtension and SophosScan.
You can need to check Security and Privacy to ensure there is nothing pending to be allowed:
Apple menu
You are looking for this: (click on the images to see them in full size)
2 - >>>Allowing Notifications
A message will appear on the top right, informing users to enable notifications. Click on the message and use the slider to turn them on. You may need to perform this twice.3 - >>> Granting Full Disk Access to components
A Welcome to Sophos window will instruct the user to drag-drop extensions into Full Disk Access.4 - >>> Rebooting the Mac
Once finished following all the steps, restart your Mac to complete the installation process.
Known Issues
Click on a header to expand it.
>>>"This device is vulnerable"
The computer needs to be restarted to complete the installation. If the system is still vulnerable after a reboot follow the Troubleshooting section.>>>Network Filtering applications interference
Network filtering applications such as Little Snitch or VPN software running in tandem with Sophos Home or other software with network filtering capabilities, may trigger errors or not work at all. If you experience issues with Sophos Home or another network based program, we recommend either disabling or removing the other program and re-testing functionality.Technical details can be found below: https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/recommended-reads/124249/big-sur-eap-known-issues-list
>>>Incoming SSH connections will fail if running Sophos Home v10.0.1a1 + MacOS 11 Big Sur
We have identified a possible root cause for this issue. Expected fix to come out on 2021.>>>Network based Time Machine backups fail with "disk is already in use" message
Network-based Time Machine backups (such as on a Time Capsule or NAS return "backup is in use" in macOS 11 (Big Sur) -March 10th 2021 update:
We are currently testing a fix and planning on releasing it at some point during April 2021-check our Release notes for the latest news.
Workaround: use a USB/thunderbolt external drive as a backup , OR perform the backup in Safe Mode.
Troubleshooting
Please visit the following article for troubleshooting scenarios:
macOS 11 - Big Sur - Troubleshooting issues
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