Applies to: Sophos Home Premium on Windows computers.

Typically, when a game is prevented from running by Sophos Home, it is due to a conflict with our Exploit Mitigation feature. You can use the following article in most cases to resolve the issue:

Adding local exclusions/Allowing Installations and/or applications to run

The following games have been identified as being incompatible with Sophos Home. The recommended workarounds are listed in each scenario.

World of Warcraft (WoW)

On Windows 7 6.1.7601 SP1 build 7601 WoW will crash on launch if Sophos Home's Exploit Mitigation is active. This is due to a conflict between these applications in this environment. This can be resolved by adding a local exclusion for the path of the game executable (Wow.exe). This issue is not present on Windows 10.  

Diablo 3

On Windows 7 6.1.7601 SP1 build 7601 Diablo 3 will crash on launch if Sophos Home's Exploit Mitigation is active. This is due to a conflict between these applications in this environment. This can be resolved by adding a local exclusion for the path of the game executable (Diablo III64.exe).
This issue is not present on Windows 10.  

Sims 4

When launching Sims 4 through origin the game crashes. This can be resolved by adding a local exclusion for the path of the game executable (typically c:\program files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe) OR by toggling off 'Prevent code cave utilization' under the advanced settings for exploit mitigation (this last option is the least recommended, as it will leave the computer vulnerable to code cave attacks). 

Related information

Adding local exclusions/Allowing Installations and/or applications to run