Applies to: Sophos Home for macOS Monterey

What's happening: We are investigating an issue where you will see "Removal failed" error message during uninstall process if you haven't given permission to SophosInstaller (installer.app) in Full Disk Access under System Preferences > Security & Privacy > Privacy. 

Error message:

What to do: 

1 - Open System Preferences > Security & Privacy 
2 - In the "Privacy" section, Scroll down to "Full Disk Access",
3 - Click on the padlock at the bottom left and enter your Mac's username/password to allow changes.
4 - Once at the "Full Disk Access" section, click on the checkbox beside Installer. app/Sophosinstaller.app

5 - Open Spotlight (command+space ), type Remove Sophos Home and press Enter to uninstall Sophos Home. 

6 - If the removal tool is missing, click here to download it, then right-click > Open to run it (failure to follow this step might result in "Apple can't check for malware" message) 

7 - Remove the current Mac manually from Sophos Home dashboard if listed under devices

Note: Please restart the device before re-installing Sophos Home