This article applies to Sophos Home Premium Windows users
In order to work around a Windows stop problem, we have temporarily disabled two features that were incompatible with the update:
Protect against Keyloggers (keyboard encryption)
Stop malicious USB devices (badUSB)
This is a temporary measure to prevent Sophos Home protected Windows computers from encountering system stop errors. We expect to have a fix and re-enable the two features within the next couple of months.
What do these features do? Am I still protected?
Whereas these two features will be disabled, all other Sophos Home layers will continue working to keep your computer secure.
Safe Browsing - Protect against Keyloggers
- Has two protections, one is checking if other software on your machine is monitoring critical functions of your browser, the other is keystroke encryption against keyloggers.
- Protect against Keyloggers feature is currently disabled
Risk reduction - Stop malicious USB devices
Risk Reduction contains several features that are applied globally to the machine.
badUSB stops malicious USB devices, e.g. evil maid attack
Stop malicious USB devices feature is currently disabled
How can I check if the protections are off?
Access your Sophos Home Dashboard
Note: You may see it on red/green, but as long as it is grayed out, it means it is disabled.
Check keystrokes encryption is disabled
Navigate to PROTECTION > Web > Safe Online Banking > Advanced Settings
The entry for Protect against Keyloggers is grayed out
Check if Stop malicious USB devices (badUSB) is disabled
Navigate to PROTECTION> Exploits> Risk Reduction > Advanced settings
The entry for Stop malicious USB devices is grayed out
What to do next?