This article applies to Sophos Home Premium Windows users
What's happening
In order to work around a Windows stop problem, we have temporarily disabled two features that were incompatible with the update:
Protect against Keyloggers (keyboard encryption)
Stop malicious USB devices (badUSB)
This is a temporary measure to prevent Sophos Home protected Windows computers from encountering system stop errors. We expect to have a fix and re-enable the two features within the next couple of months.
What do these features do? Am I still protected?
Whereas these two features will be disabled, all other Sophos Home layers will continue working to keep your computer secure.
Safe Browsing - Protect against Keyloggers
- Has two protections, one is checking if other software on your machine is monitoring critical functions of your browser, the other is keystroke encryption against keyloggers.
- Protect against Keyloggers feature is currently disabled
Risk reduction - Stop malicious USB devices
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Risk Reduction contains several features that are applied globally to the machine.
badUSB stops malicious USB devices, e.g. evil maid attack-
Stop malicious USB devices feature is currently disabled
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How can I check if the protections are off?
Access your Sophos Home Dashboard
Note: You may see it on red/green, but as long as it is grayed out, it means it is disabled.
Check keystrokes encryption is disabled
Navigate to PROTECTION > Web > Safe Online Banking > Advanced Settings
The entry for Protect against Keyloggers is grayed out
Check if Stop malicious USB devices (badUSB) is disabled
Navigate to PROTECTION> Exploits> Risk Reduction > Advanced settings
The entry for Stop malicious USB devices is grayed out
What to do next?
The features will automatically re-enable to their previous configuration state as soon as we deploy a fix. Check our Release notes and follow us on Twitter for updates