Symptoms: When attempting to launch some Microsoft Xbox Gamepass games, you may receive a Bluescreen/Stop error causing the machine to reboot.

Workaround
Add a Scan Exception for the installation directory of the game: 
1. Locate the installation path of the game. For Example C:\XboxGames\Total War- Warhammer III\ or C:\XboxGames\Microsoft Flight Simulator\
2. Log in to your Sophos Home Dashboard and navigate to the "Protections" tab,> "General".
4. Enter the path of the installation directory of the game as a "Scan Exception".

Note: Scan exception for folders MUST end with a trailing slash (\). Example: C:\XboxGames\Total War- Warhammer III\
5. Wait about 5 minutes for the software to synchronize the settings. For more information on setting scan exceptions, see: Setting Scan Exceptions

Symptoms: During gameplay, you may get a Dynamic Shell Code detection for Diablo II Resurrected

Solution: Adding a local exclusion for the game executable (D2R.exe) path will resolve this issue.

Symptoms:
On Windows 7 6.1.7601 SP1 build 7601 Diablo 3 will crash on launch if Sophos Home's Exploit Mitigation is active. This is due to a conflict between these applications in this environment.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable (Diablo III64.exe).
This issue is not present on Windows 10.  

Symptoms:
Launching Fallout 76 will be blocked by Sophos Home if Exploit Mitigation protection is active.
Solution:
Adding a local exclusion for the game executable (Project76_GamePass.exe) path will resolve this issue. NOTE: You may not able to add a local exclusion directly by selecting the game executable (Project76_GamePass.exe) path because of a file permission issue. 

Workaround steps:
1. Open Sophos Home application system tray 
2. Click on "Help" on the left side
3. Select "Troubleshooting"
4. Click on "Add local exclusion"
5. Copy the game executable path:
(For example, copy- C:\Program Files\WindowsApps\Mutable\BethesdaSoftworks.Fallout76-PC_1.0.30.0_x64__3275kfvn8vcwc\Project76_GamePass.exe)
6. Paste it under "Add local exclusion" > Select open
7. Above steps will add the local exclusion for Project76_GamePass.exe 

Symptoms:
This mod will be prevented from running by Sophos Home's Exploit mitigation feature. 

Solution:
This can be resolved by adding a local exclusion for the path of the FiveM executable (typically C:\Users\{{UserName}}\AppData\Local\FiveM\FiveM.app\cache\subprocess\FiveM_GTAProcess.exe

Symptoms:
You are unable to launch Forza Horizon games due to Sophos Home blocking it, or nothing happening. For example:  Launching Forza Horizon 4 will be blocked by Sophos Home if Risk Reduction protection is active. 
Additionally, Forza Horizon 5 will require a second set of exclusions to Real time Protection, please refer to the examples below. 
Solution:
Adding a local exclusion for the game executable (for example: ForzaHorizon4.exe) path will resolve this issue.
NOTE: You may not able to add a local exclusion directly by selecting the game executable (for example: ForzaHorizon4.exe) path because of a file permission issue. 
You'll need to find the game executable file,  and add the entire path (which may change from computer from computer) - 

 C:\Program Files\WindowsApps\Microsoft.OpusPG_1.0.125.2_x64_8wekyb3d8bbwe\forza_x64_release_final.exe
    

C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.474.687.2_x64_8wekyb3d8bbwe\ForzaHorizon4.exe

C:\Program Files\WindowsApps\Microsoft.624F8B84B80_3.410.860.0_x64__8wekyb3d8bbwe\ForzaHorizon5.exe

\media\**\*.zip

Symptoms: When attempting to launch Halo Infinite, it may not respond/crash

Follow these steps to add a local exclusion for HaloInfinite.exe: 
1. Open Sophos Home application system tray 
2. Click on "Help" on the left side
3. Select "Troubleshooting"
4. Click on "Add local exclusion"
5. Copy HaloInfinite.exe executable path 
Path example

C:\Program Files\WindowsApps\Microsoft.254428597CFE2_1.3242.15531.0_x64__8wekyb3d8bbwe\HaloInfinite.exe

6. Paste it under "Add local exclusion" and click Open
You may need to restart your computer for it to take the changes

Symptoms: When attempting to launch Halo Infinite, it may not respond/crash

Follow these steps to add a local exclusion for Hitman3.exe: 
1. Open Sophos Home application system tray 
2. Click on "Help" on the left side
3. Select "Troubleshooting"
4. Click on "Add local exclusion"
5. Copy Hitman3.exe executable path 
Path example

C:\Program Files\WindowsApps\IOInteractiveAS.PC-HITMAN3-BaseGame_1.0.16.0_x64__6h0y724g59e1w\Retail\hitman3.exe

6. Paste it under "Add a local exclusion" and click Open
You may need to restart your computer for it to take the changes

Symptoms:
Launching Mass Effect Legendary Edition will be blocked by Sophos Home if Prevent code cave utilization is active. 
Solution:
Adding a local exclusion for the game executable (MassEffectLauncher.exe) path will resolve this issue

(for example C:\OriginGames\Mass Effect Legendary Edition\Game\Launcher\MassEffectLauncher.exe)

Symptoms:
After launching Sea of Thieves, it immediately closes due to a conflict with Sophos Home's exploit mitigation feature.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable.

Symptoms:
When launching Sims 4 through origin the game crashes.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable (typically c:\program files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe) OR by toggling off 'Prevent code cave utilization' under the advanced settings for exploit mitigation (this last option is the least recommended, as it will leave the computer vulnerable to code cave attacks). 

Symptoms:
Updating Star Ware Squadrons in EA Origin will fail with Sophos Home's ransomware protection enabled.

Solution:
The workaround is to temporarily disable this feature. This is done at the user's discretion with the understanding that you may not be protected against Ransomware while this feature is disabled and should be immediately turned back on once the update is completed.

This is done by toggling the Ransomware setting to the left (off) on the Ransomware tab of your Sophos Home Dashboard for the affected device.

Symptoms:
On Windows 7 6.1.7601 SP1 build 7601 WoW will crash on launch if Sophos Home's Exploit Mitigation is active. This is due to a conflict between these applications in this environment.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable (Wow.exe). This issue is not present on Windows 10.

Symptoms:
On Windows 7 6.1.7601 SP1 build 7601 Diablo 3 will crash on launch if Sophos Home's Exploit Mitigation is active. This is due to a conflict between these applications in this environment.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable (Diablo III64.exe).
This issue is not present on Windows 10.  

Symptoms:
After launching Elder Scrolls Online, it immediately closes due to a conflict with Sophos Home's exploit mitigation feature.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable.