Launching games that use Easy Anti-Cheat (EAC) may trigger “Attack Intercepted” alerts and block the game. Sophos Home includes Game Mode features to help reduce these issues, but if the game is still blocked, additional steps, such as manual exclusions or specific workarounds, are required.

WORKAROUND

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".

5. Copy the game executable path (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
   Path examples:

   C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteClient-Win64-Shipping.exe

   C:\Program Files\EA Games\Battlefield 2042\BF2042.exe

   C:\Program Files (x86)\iRacing\iRacingSim64DX11.exe

6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Some Windows Steam games may trigger “Attack Intercepted” alerts when launching. Sophos Home includes Game Mode features to help reduce these issues, but if the game is still blocked, additional steps, such as manual exclusions or specific workarounds, are required.

Detection example:

WORKAROUND

1. Click Manage to access your Sophos Home Dashboard
2. On the detection,  click Show Advanced Options.
3. Click  Allow and Unblock via Did we get this wrong? to whitelist the game.
4. Choose Allow Behavior (preferred option), or if desired Allow application (this will whitelist any mitigation coming from this application from now on).
5. Restart your computer to apply the changes.

If the problems persist, add a local exclusion for the affected games using these steps as a reference
Add a local exclusion 

Symptoms:

Sophos Home will report Kernal32Trap malicious behaviors are being prevented while trying to play Age of Empires IV.

Solution:

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".

5. Copy the game executable path (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
   Path example:

   C:\XboxGames\Age of Empires IV\Content\RelicCardinal.exe

6. Paste it under "Add local exclusion" > Select open.
7. Click on "Add local exclusion" once more.

8. Copy the Windows Apps Relic Cardinal executable path (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
   Path example:

   C:\Program Files\WindowsApps\Microsoft.Cardinal_12.1.2454.0_x64__8wekyb3d8bbwe\RelicCardinal.exe

9. Paste it under "Add local exclusion" > Select open.
10. Restart your computer to apply the changes.

Symptoms:

Sophos Home will report APC Violation malicious behaviors are being prevented while trying to play Battlefield 2042.

Solution:

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".

5. Copy the game executable path (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
   Path example:

   C:\Program Files\EA Games\Battlefield 2042\BF2042.exe

6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:
Launching Deathloop will be blocked by Sophos Home with Kernel 32 Trap detection.
Solution:
Adding a local exclusion for the following game executable paths will resolve this issue. 

Workaround steps:
1. Open Sophos Home application system tray. 
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".
5. Copy the game executable path, depending on where the game is installed the directories may vary:
(For example, copy- D:\Xbox\DEATHLOOP\Content\bin\win64-vc141-shipping-d3d12-xboxlive-ltcg\Deathloop.exe).

D:\Xbox\DEATHLOOP\Content\bin\win64-vc141-shipping-d3d12-xboxlive-ltcg\Deathloop.exe
D:\Xbox\DEATHLOOP\Content\gamelaunchhelper.exe
C:\Program Files\WindowsApps\BethesdaSoftworks.ProjectPrism_1.6.0.0_x64_ROW_3275kfvn8vcwc\bin\win64-vc141-shipping-d3d12-xboxlive-ltcg\Deathloop.exe
C:\Program Files\WindowsApps\BethesdaSoftworks.ProjectPrism_1.6.0.0_x64_ROW_3275kfvn8vcwc\GameLaunchHelper.exe

6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:
After launching Elder Scrolls Online, it immediately closes due to a conflict with Sophos Home's exploit mitigation feature.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable.

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".
5. Copy the Elder Scrolls Online executable path (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
6. Paste them under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:
Launching Fallout 76 will be blocked by Sophos Home if Exploit Mitigation protection is active.
Solution:
Adding a local exclusion for the game executable (Project76_GamePass.exe) path will resolve this issue. NOTE: You may not able to add a local exclusion directly by selecting the game executable (Project76_GamePass.exe) path because of a file permission issue. 

Workaround steps:
1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion"
5. Copy the game executable path:
(For example, copy- C:\Program Files\WindowsApps\Mutable\BethesdaSoftworks.Fallout76-PC_1.0.30.0_x64__3275kfvn8vcwc\Project76_GamePass.exe)
6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:
This mod will be prevented from running by Sophos Home's Exploit mitigation feature. 

Solution:
This can be resolved by adding a local exclusion for the path of the FiveM executable (typically C:\Users\{{UserName}}\AppData\Local\FiveM\FiveM.app\cache\subprocess\FiveM_GTAProcess.exe

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".
5. Copy the GTAProcess.exe  executable path (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
6. Paste them under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:
Launching For Honor will be blocked by Sophos Home with Malicious Code detection such as in below screenshot.

Solution:
Adding a local exclusion for the following game executable paths will resolve this issue. 

Workaround steps:
1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".
5. Copy the game executable path, depending on where the game is installed the directories may vary:
(For example, copy- C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\ForHonor\forhonor.exe).

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\ForHonor\forhonor.exe

6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:

Sophos Home will report APC Violation malicious behaviors are being prevented while trying to play Fortnite.

Solution:

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".

5. Copy the game executable path (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
   Path example:

   C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteClient-Win64-Shipping.exe

6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:
You are unable to launch Forza Horizon games due to Sophos Home blocking it, or nothing happening. For example:  Launching Forza Horizon 4 will be blocked by Sophos Home if Risk Reduction protection is active. 
Solution:

C:\Program Files\WindowsApps\Microsoft.OpusPG_1.0.125.2_x64_8wekyb3d8bbwe\forza_x64_release_final.exe

C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.474.687.2_x64_8wekyb3d8bbwe\ForzaHorizon4.exe

Symptoms:
Launching Genshin Impact will be blocked by Sophos Home with Malicious code detection.

Solution:
Adding a local exclusion for the following game executable paths will resolve this issue. 

Workaround steps:
1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".
5. Copy the game executable path, depending on where the game is installed the directories may vary:
(For example, copy- J:\Genshin Impact\Genshin Impact game\GenshinImpact.exe).

J:\Genshin Impact\Genshin Impact game\GenshinImpact.exe
6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:
Launching GTA Enhanced Edition will be blocked by Sophos Home with an " unable to launch " error.

Solution:
Adding a local exclusion for the following game executable paths will resolve this issue. 

Workaround steps:
1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".
5. Copy the game executable path, depending on where the game is installed the directories may vary:

c:\program files\Rockstar Games\Launcher\Launcher.exe
6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms: When attempting to launch Halo Infinite, it may not respond/crash

Follow these steps to add a local exclusion for HaloInfinite.exe:

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".

5. Copy HaloInfinite.exe executable path.
   Path example:

   C:\Program Files\WindowsApps\Microsoft.254428597CFE2_1.3242.15531.0_x64__8wekyb3d8bbwe\HaloInfinite.exe

6. Paste it under "Add local exclusion" and click Open.
7. Restart your computer to apply the changes.

Symptoms: 
When attempting to launch Hitman 3, it may not respond/crash.

Workaround:

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".
5. Copy Hitman3.exe executable path.
   Path example:

C:\Program Files\WindowsApps\IOInteractiveAS.PC-HITMAN3-BaseGame_1.0.16.0_x64__6h0y724g59e1w\Retail\hitman3.exe

6. Paste it under "Add a local exclusion" and click Open.
7. Restart your computer to apply the changes.
 

Symptoms: When attempting to launch Honkai: Star Rail, it may not respond/crash

Follow these steps to add a local exclusion for StarRail.exe.exe:

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".

5. Copy StarRail.exe executable path.
   Path example:

   C:\Program Files\Epic Games\HonkaiStarRail\games\Star Rail Games\StarRail.exe

6. Paste it under "Add local exclusion" and click Open.
7. Restart your computer to apply the changes.

Symptoms:

Sophos Home will report APC Violation malicious behaviors are being prevented while trying to play iRacing.

Solution:

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".

5. Copy the game executable path (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
   Path example:

   C:\Program Files (x86)\iRacing\iRacingSim64DX11.exe

6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:
When attempting to launch League of Legends, it will not start, or will crash shortly after trying to start.
Solution:
Adding a local exclusion for the game executable (C:\Riot Games\League of Legends\Game\League of Legends.exe) path will resolve this issue.

NOTE: If you have installed the game to a different location, you will want to use that location instead.

Workaround steps:
1. Open Sophos Home application system tray. 
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".
5. Copy the game executable path:
(For example, copy- C:\Riot Games\League of Legends\Game\League of Legends.exe).
6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:
Launching Mass Effect Legendary Edition will be blocked by Sophos Home if Prevent code cave utilization is active. 
Solution:
Adding a local exclusion for the game executable (MassEffectLauncher.exe) path will resolve this issue

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".
5. Copy HaloInfinite.exe executable path.
6. . Paste it under "Add local exclusion" > Select open.

7. Restart your computer to apply the changes.

    

Symptoms:
Overwatch 2 will crash a couple seconds after start up with Sophos Home installed.

Solution:
Adding a local exclusion for the following paths should resolve this issue:

• C:\Games\Blizzard\Overwatch\_retail_\Overwatch.exe
• C:\Games\Blizzard\Overwatch\_retail_\Overwatch-loader.dll
• C:\Games\Blizzard\Overwatch\Overwatch Launcher.exe

Note: Overwatch 2 may be installed to a different location than C:\Games\Blizzard\Overwatch\ on your system. Other common locations include C:\Program Files (x86)\, C:\Program Files\, and additional drives besides C: (such as D:, E:, or other letters).

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".
5. Copy the game executable paths (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
6. Paste them under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:
After launching Sea of Thieves, it immediately closes due to a conflict with Sophos Home's exploit mitigation feature.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable.

(After the exclusion is added, restart your computer to apply the changes)

Symptoms:
When launching Sims 4 through origin the game crashes.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable (typically c:\program files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe) OR by toggling off 'Prevent code cave utilization' under the advanced settings for exploit mitigation (this last option is the least recommended, as it will leave the computer vulnerable to code cave attacks). 

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".
5. Copy the TS4_x64.exe executable path (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
6. Paste them under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:

Sophos Home will report APC Violation malicious behaviors are being prevented while trying to play Star Citizen.

Solution:

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".

5. Copy the game executable path (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
   Path example:

   C:\StarCitizen\StarCitizen\PTU\Bin64\StarCitizen.exe

6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:
Updating Star Ware Squadrons in EA Origin will fail with Sophos Home's ransomware protection enabled.

Solution:

There are currently no exclusions available to resolve this issue. The only temporary workaround is to disable the Ransomware Protection feature in Sophos Home.
Disabling protections exposes your computer to security risks and is not recommended by Sophos. Use this workaround at your own risk and re-enable protections immediately after playing.

IMPORTANT NOTE

⚠️ Sophos does NOT recommend disabling any protection features. Doing so exposes your computer to security risks. The steps below are provided only as a temporary workaround at your own risk. Sophos strongly advises re-enabling protection immediately after playing.

At your own discretion, follow these steps to temporarily disable Ransomware Protection
1 - Log in to your Sophos Home Dashboard
2 - Choose the desired computer and click on the PROTECTION tab.
3 -Locate the Ransomware section and turn off the sliders.
5 - Restart your computer to apply the changes.
6 -Launch Star Wars Rogue Squadron.
7 - Re-enable Ransomware Protection immediately after playing, then restart your computer again.
⚠️ Your computer remains vulnerable until protection is restored and the system is rebooted.
 

Symptoms:

The game will close itself with no detections or errors while trying to play the online mode of Tom Clancy's Rainbow Six Siege.

Solution:

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".

5. Replace the 'USERNAME' in the game path below with the current username logged into the computer. Copy the game executable path.
   Path example:

   C:\Users\USERNAME\AppData\Local\Ubisoft\r6siege\RainbowSix.exe

6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:

Sophos Home will report APC Violation malicious behaviors are being prevented while trying to play Tom Clancy's The Division 2.

Solution:

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".

5. Copy the game executable path (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
   Path example:

   C:\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's The Division 2\TheDivision2.exe

6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

Symptoms:
Players may experience a Blue Screen of Death (BSOD) crash when playing a Valorant match.

There are currently no exclusions available to resolve this issue. The only temporary workaround is to disable the Exploit Protection feature in Sophos Home.
Disabling Exploit Protection exposes your computer to security risks and is not recommended by Sophos. Use this workaround at your own risk and re-enable protection immediately after playing.

IMPORTANT NOTE

⚠️ Sophos does NOT recommend disabling any protection features. Doing so exposes your computer to security risks. The steps below are provided only as a temporary workaround at your own risk. Sophos strongly advises re-enabling protection immediately after playing.

At your own discretion, follow these steps to temporarily disable Exploit Protection
1 - Log in to your Sophos Home Dashboard
2 - Choose the desired computer and click on the PROTECTION tab.
3 -Locate the Exploit section and turn off all of the sliders.
5 - Restart your computer to apply the changes.
6 -Launch Valorant and play your matches.
7 - Re-enable Exploit Protection immediately after playing, then restart your computer again.
⚠️ Your computer remains vulnerable until protection is restored and the system is rebooted.
 

Symptoms:
WoW might crash on launch when Sophos Home's Exploit Mitigation is active. This is due to a conflict between these applications in this environment.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable (Wow.exe).

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".

5. Copy the game executable path (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
   Path example:

   C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe

6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.

"[installation folder]\World of Warcraft\_retail_\Wow.exe".

"[installation folder]\World of Warcraft\_classic_\[WowClassic.exe, Wow.exe or similar]".

Symptoms:
XDefiant will crash on launch (Or after being open for a few minutes) if Sophos Home's Exploit Mitigation is active.
Solution:
This can be resolved by adding a local exclusion for the path of the game executable (XDefiant.exe).

1. Open Sophos Home application system tray.
2. Click on "Help" on the left side.
3. Select "Troubleshooting".
4. Click on "Add local exclusion".

5. Copy the game executable path (if you are using a drive other than C:, the exclusion will not appear, but it WILL work).
   Path example:

   C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\XDefiant\XDefiant.exe

6. Paste it under "Add local exclusion" > Select open.
7. Restart your computer to apply the changes.