You try to sign to https://my.sophos.com but you encounter the message:
The email address or password you entered is incorrect or the account does not exist

Solution

Before proceeding, ensure you are entering the correct e-mail address, and that said address has been verified: Email address confirmation

1. Click on the Forgot password? link 
2. Enter the email address registered to your Sophos Home account, then click on Send Link.
   
3. A password reset link will be sent to the email address that you entered. Click on the Reset Password button.
   
   

Note: This email will come from no-reply@mail.home.sophos.com .   If you did not receive this email, it was likely intercepted by a spam/junk mail filter. Check your spam/junk mail AND check your junk mail settings. You can also whitelist no-reply@mail.home.sophos.com per your email providers' settings. 

4. Enter a new password  and click Update 

Note: We suggest to review our Guide to Strong Passwords  in order to choose a secure password for your account. 

Related information

• Change account password