You try to sign to https://my.sophos.com but you encounter the message:
The email address or password you entered is incorrect or the account does not exist
Before proceeding, ensure you are entering the correct e-mail address, and that said address has been verified: Email address confirmation
- Click on the Forgot password? link
- Enter the email address registered to your Sophos Home account, then click on Send Link.
- A password reset link will be sent to the email address that you entered. Click on the Reset Password button.
Note: This email will come from firstname.lastname@example.org . If you did not receive this email, it was likely intercepted by a spam/junk mail filter. Check your spam/junk mail AND check your junk mail settings. You can also whitelist email@example.com per your email providers' settings.
4. Enter a new password and click Update
Note: We suggest to review our Guide to Strong Passwords in order to choose a secure password for your account.