Applies to: Sophos Home Premium and Free (Windows and Mac)
Important: exclusions can be added at the customers' own risk. We recommend submitting a sample to Sophos Labs if you are unsure whether a file safe to exclude : Sophos- Submit a Sample
Files, folders, websites or applications added to exceptions will not be checked for threats by the antivirus scanner. This means that you would allow things that Sophos Home would otherwise block. Exceptions only apply to on-access scans and not to full scans or on-demand scans.
This article demonstrates how to exclude files and folders, websites, and applications from antivirus scanning.
Note: To add local/exploit exclusions, and/or Machine Learning exclusions, please refer to the related items at the bottom of this article.
File and folder exceptions
Exceptions in a folder will include all its subfolders. To exclude files and folders from scanning:
- Sign in to Sophos Home dashboard
- Select the computer where you need to make the exclusion.
- Click on the PROTECTION --> General --> Exceptions to enter your exclusions
- Enter the file or folder name in the field then press enter.
File and folder exceptions on Windows - Examples
| Type | Entry | Expected behavior |
|---|---|---|
| Folder | C:\DataFolderSample\ | Don't scan the folder "C:\DataFolderSample" (folder names must end in "\") |
| File or program | Programfile.exe | Don't scan the file "Programfile.exe" |
| File or program in a specific folder | C:\ProgramFolderSample\Programfile.exe | Don't scan the file "Programfile.exe" in the folder "C:\ProgramFolderSample" |
| File type | *.vmg | Don't scan any files with extension ".vmg" |
| Drive | D: | Don't scan any files on drive D:\ |
File and folder exceptions on Mac - Examples
| Type | Entry | Expected behavior |
|---|---|---|
| Folder | /TempFiles/ | Do not scan the folder "/TempFiles/" (folder names must end in "/") |
| File or program | Application.app | Do not scan the file "Application.app" |
| File or program in a specific folder | /Applications/Application.app | Do not scan the file "Application.app" in the folder "/Applications/" |
| File type | *.mov | Don't scan any files with extension ".mov" |
| Volume | /Volumes/TempDrive/ | Do not scan any files on the volume "TempDrive" |
Note: Exceptions on the Mac are case sensitive.
Website exceptions
Note: If you believe a website has been incorrectly categorized as malware, please submit a sample to Sophos Labs for review: Sophos- Submit a sample
To exclude a website from scanning and being blocked by web category access settings:
- Sign in to Sophos Home dashboard
- Select the computer where you need to make the exclusion.
- Click PROTECTION --> Web and find Website Exceptions
- Enter the website address, IP address, or the website domain in the field then press enter.
Website exclusion - Examples
| Type | Entry | Expected behavior |
|---|---|---|
| Domain | cutecats.com | Do not scan any website ending in "cutecats.com". This is what most people will use. |
| Web URL | meow.cutecats.com | Scan content at "cutecats.com" but don't scan "meow.cutecats.com". This is a more advanced option. |
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