Applies to: Sophos Home accounts with Multi-Factor authentication enabled
This article provides the recovery options available for Multi-Factor authenticated Sophos Home accounts.
Recovering dashboard access using Direct Access / SSO
Customers can access their Sophos Home Dashboard via the My Activity / Manage Devices buttons from the Sophos Home program to log in without 2FA . This provides access to the dashboard without the need of an authenticator.
Once the Dashboard has been accessed, followed these steps to disable MFA
1 - Access the dashboard using the Sophos Home program installed on your computer/Mac:
- Windows: Double click on the Sophos Home shield >> bring up Sophos Home >> click on My Activity
- Mac: Click on the Sophos Home shield >>click on ... >> click on Manage Devices
If needed, enter your Sophos Home account email address and password.
(For a step-by-step guide to SSO, please see Enabling direct access)
2- Once at the Sophos Home Dashboard, click on your email address >> My Account :
2- Enter your Sophos Home account password and click Unlock :
3- Click on the Multi-Factor authentication slider to disable Multi-Factor Authentication and regain access to your account.
Recovering using Email or Mobile number
1- Log in to your Sophos Home Dashboard
2 -After entering your Sophos Home credentials, you'll be presented with the MFA /2FA challenge:
3- Click on Need help getting a verification code?
4-Choose the recovery method to receive a code via email or mobile:
5 – Enter the received code to access your account
6 – Your Sophos Home dashboard should load now
7 - After accessing your Dashboard, you will be presented with a message indicating MFA has been disabled: