This article applies to: Sophos Home for macOS
What is happening?
You receive a message reading Welcome to Sophos Home. Follow these steps to allow Sophos Home to protect your Mac.
Why is this happening?
Apple requires macOS users to grant Full Disk Access to applications that need to access/modify user folders (such as antivirus software). As such, after completing the Sophos Home installation,or upgrading the operating system, users will need to perform additional steps to allow Sophos Home to protect their Macs.
What to do
1 - Click "Let's Start"
2 - Follow the "We need your permission..." 1st step "Click Here" to open the Full Disk Access panel
3 - Drag and drop the "Drag This" icon into the Full Disk Access panel
4- Enter your macOS password to proceed
4 - Missing Sophos components will be added to the Full Disk Access list.
5-Click Done, you'll notice the Sophos Home Shield will turn from Orange to black/white and show protected within a minute or so.
Note: If the steps are not completed, the pop up will show up on reboot and/or when trying to run a scan. This is to ensure the process is completed and Apple's requirements are met to allow the antivirus to protect your system.
Video Steps
macOS Ventura 13, Sonoma 14, Sequoia 15
macOS Monterey 12
Troubleshooting
In some cases, the Welcome to Sophos Home message keeps appearing after having followed the Full Disk Access steps. For those situations, macOS may require users to manually add additional/missing Sophos components to the Full Disk Access list.
1 - Update macOS to its latest version to ensure the operating system is correctly processing the Full Disk Access components.
2 -Open the Full Disk Access panel, and use the + symbol to manually add the following components
Sophos Diagnostic Utility
SophosScanAgent
SophosCleanD
SophosServiceManager
SophosUpdater * this component can only be found under Macintosh HD/Library/Sophos-Anti Virus/ 3 - Restart your Mac and complete the Welcome to Sophos Screen once more if presented.
If the problems persist after manually adding the components, updating macOS and restarting your device, please re-install Sophos Home