Applies to: Sophos Home Premium and Free (Mac)

Before installing Sophos Home, make sure that you:

• Have a Sophos account to access Sophos Home dashboard. If you do not have a Sophos Home account yet, follow the steps on creating a Sophos Home account.
• Check that your computer meets the system requirements for installing Sophos Home.
• You have a steady internet connection. The installation requires to be connected to the internet throughout the entire process. 

Instructions

1. On your Mac computer, sign in to your Sophos Home dashboard. 
2. Click the Download button and wait for the download to complete.
   
   
3. Navigate your your Downloads folder and Double-click on SophosInstall. This shows the installer content.
   
4. Double-click on the Sophos Installer.app to start the installation.
   
5. When a security prompt appears, click on Open.
   
6. On the installation window, click Continue.
   
7. Provide your administrator account password for your Mac and click OK. (Not your Sophos Home password)
   
8. Wait for the installation to finish. This may take a few minutes.
   
9. You will see the Installation was successful message once the installation is completed. Click Close to exit.

Post installation steps

Once the installation has completed, have a look at the Getting Started Guide for further information regarding how to use and configure Sophos Home.

Note 1: For new installations of Sophos Home on MacOS High Sierra 10.13 and higher,  Sophos Kernel Extension has to be allowed via your Mac's Security & Privacy settings. This additional step is required for Sophos Home to be fully functional. 

Note 2: MacOS 10.15 Catalina users, please follow these additional steps:
Additional steps for Sophos Home installations on MacOS 10.15 Catalina

Note 3: If all the steps have been followed, but the Sophos Home Shield looks red/orange, please reboot your Mac. See Related information below for additional troubleshooting. 

Related information

• System Extension Blocked appears on new installations on MacOS High Sierra 10.13
• Nothing happens when clicking the Allow button on macOS High Sierra 10.13
• System requirements for installing Sophos Home
• Checking the operating system information
• Additional steps for Sophos Home installations on MacOS 10.15 Catalina
• Sophos Home shows that this device is vulnerable