• Keyboard that uses ALPS driver has stopped working after installing  Sophos Home

• Sophos Home 4.2.2.2 - Local exclusion removal does not currently immediately take effect.
  
  • Workaround:
  • Apply the local exclusion, then restart the machine
  • OR apply the local exclusion, and wait 2 hours for it to auto-apply

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• Browsers downloaded from the Microsoft Store will not launch the Sophos Home dashboard from the Sophos Home User interface when they are set as the default browser.
  • Workaround:
  • Launch the Web browser and then manually go to https://my.sophos.com/

• Slow Speed Tests results due to HTTPS scanning
  • Slow Speed Tests results will be noticed, but there should be no impact to browsing experience/file downloads.  

Workaround 1 : Use the Windows Store Speed Test app to conduct your tests

Workaround 2: Temporarily disable Web Protection to re-run your Speed Test

- Log in to your Sophos Home Dashboard 
- On the affected computer go to PROTECTION>Web 
- Click on Web Protection slider to turn it off (grey position) 
- Re-try the actions, then re-enable Web Protection when done 
- We recommend to follow these steps only if day-to-day 
   activities are impacted. 

• macOS version and/or computer name changes do not update after Sophos Home 10.5.0 is installed
  We are aware that the Sophos Home Dashboard will not update name and macOS version changes post Sophos Home 10.5.0
  The current workaround is to re-install Sophos Home.
  We are planning on releasing a fix before the end of 2023.  
  
  

• Safari -Web Filtering/Protection does not work if Private Relay is enabled
  Neither HTTP nor HTTPS traffic will be processed by Sophos if Safari's Private Relay is enabled.
  There is currently no workaround other than keeping the feature disabled or using a different browser. 
  
  

• Captive Portal and Public Wifi:
  See our Captive Portal article for workaround options
  
• Sophos Home Shield will turn red if the Mac is started while disconnected from the internet.  This is a known issue that self-corrects when users reconnect to a network. 
  
  

• Sophos Home Shield scanning animation will get stuck if right-click scanning an empty folder
  • Workaround: Restart Sophos Home UI via Active Monitor: 

    Open Activity Monitor
    Type Sophos on the search bar
    Select the Sophos Home process
    Click the X button at the top
    Choose Force Quit

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AusweisApp2

Some German customers have been reporting an issue loading AusweisApp2, used for identification purposes with the German Government. Adding a Web Exception for the IP address 127.0.0.1 will assist with accessing some sites.  See "Website Exclusions" in: https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions

AutoIT

Scripts compiled to .exe's using AutoIt are flagged by Sophos Home's Machine learning feature.
The workaround is to allow and restore the applications as per: Excluding a file or application from Machine Learning detection.
Users may also ensure exclude an entire folder for where these applications are saved as per: Setting scan exceptions

Convene 

Launching Convene application from local HTML file is prevented by Sophos Home's Exploit Mitigation feature. The workaround is to "allow application" from Sophos Home Dashboard OR add a local exclusion for the detection path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions)

Enpass Password manager

Enpass password manager will be blocked by Sophos Home. To resolve this issue add a Web Exception for 127.0.0.1: See "Website Exceptions" section in: https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions

Forever Artisan 6

Some users have encountered issues opening Forever Artisan 6 as it triggers Sophos Home's Exploit Mitigation feature. The workaround is to add a local exclusion for path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions) for the Local Storage location (Example below, although this may be different depending on installation): 

\\localhost\pipe\forever_local_storage)

Luminar AI

Updating the Luminar AI application to 1.5.1 is prevented by Sophos Home's Exploit Mitigation feature. The workaround is to add a local exclusion for the detection path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions)

Maxthon browser

Maxthon browser displays garbled text on launch. This is related to an incompatibility issue, and the workaround can be found in the "Disabling a specific Protected application to allow the software to run" section of this article. 

mmhmm

mmhmm application will constantly trigger "camera is active" on macOS due to the application's processes using the camera all the time (even when not in use by a specific application). Please refer to the vendor's documentation for more details: 
https://help.mmhmm.app/hc/en-us/articles/360053622354-Uninstalling-mmhmm 
https://help.mmhmm.app/hc/en-us/articles/360055976014-Why-has-mmhmm-taken-over-or-hijacked-my-video-conferencing-camera- 

Sage Accounting software

Updating Sage accounting software is prevented by Sophos Home's Exploit Mitigation feature. The workaround is to temporarily disable Exploit Mitigation in your Sophos Home dashboard to allow the update to complete as outlined in Option 4 in Adding local exclusions/Allowing Installations and/or applications to run.

Sandboxie

Sandboxed browsers such as Chrome may get blocked by PrivGuard when launching or opening new links/windows. Workaround: users may create -at their own discretion- a local exclusion for "SbieSvc.exe" Sophos Home - Local exclusions

Sonos Speakers

The Sonos controller application is blocked by Sophos Home's web protection feature. Until we have a permanent resolution, please do the following steps to resolve:
For Wireless Speakers, Add a Web Exception for the IP address of the speakers AND 127.0.0.1.  See "Website Exclusions" in: https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions
For a wired and wireless combo, it may be only necessary to add the IP of the Wired speaker AND 127.0.0.1

Allowing games to run along Sophos Home