• Keyboard that uses ALPS driver has stopped working after installing  Sophos Home
• Sophos Home 4.2.2.2 - Local exclusion removal does not currently immediately take effect.
  
  • Workaround:
  • Apply the local exclusion, then restart the machine
  • OR apply the local exclusion, and wait 2 hours for it to auto-apply

• Browsers downloaded from the Microsoft Store will not launch the Sophos Home dashboard from the Sophos Home User interface when they are set as the default browser.
  • Workaround:
  • Launch the Web browser and then manually go to https://my.sophos.com/

• Users running Sophos Home version 4.2.+ may experience network-related problems such as: 
  • Slow Speed Tests results (but no impact to daily tasks)
  • Slowness downloading big files via Web Browsers
    

    There is currently no ETA for a fix. We will update this article as new information becomes available.

Workaround: Temporarily disable Web Protection:

- Log in to your Sophos Home Dashboard 
- On the affected computer go to PROTECTION>Web 
- Click on Web Protection slider to turn it off (grey position) 
- Re-try the actions, then re-enable Web Protection when done 
- We recommend to follow these steps only if day-to-day 
   activities are impacted. 

• Safari -Web Filtering/Protection does not work if Private Relay is enabled
  Neither HTTP nor HTTPS traffic will be processed by Sophos if Safari's Private Relay is enabled.
  There is currently no workaround other than keeping the feature disabled or using a different browser. 
  
  
• Captive Portal and Public Wifi:
  See our Captive Portal article for workaround options
  
• Sophos Home Shield will turn red if the Mac is started while disconnected from the internet.  This is a known issue that self-corrects when users reconnect to a network. 
  
  
• SophosPrivacyGuard.bundle stops responding
  This happens, usually, when attempting to restart or shutdown the Mac.
  • Workaround: disable mic and webcam protection
    
    
• Sophos Home Shield scanning animation will get stuck if right-click scanning an empty folder
  • Workaround: Restart Sophos Home UI via Active Monitor: 

    Open Activity Monitor
    Type Sophos on the search bar
    Select the Sophos Home process
    Click the X button at the top
    Choose Force Quit

mmhmm
mmhmm application will constantly trigger "camera is active" on macOS due to the application's processes using the camera all the time (even when not in use by a specific application). Please refer to the vendor's documentation for more details: 
https://help.mmhmm.app/hc/en-us/articles/360053622354-Uninstalling-mmhmm 
https://help.mmhmm.app/hc/en-us/articles/360055976014-Why-has-mmhmm-taken-over-or-hijacked-my-video-conferencing-camera- 

Maxthon browser
Maxthon browser displays garbled text on launch. This is related to an incompatibility issue, and the workaround can be found in the "Disabling a specific Protected application to allow the software to run" section of this article. 

Sandboxie
Sandboxed browsers such as Chrome may get blocked by PrivGuard when launching or opening new links/windows. Workaround: users may create -at their own discretion- a local exclusion for "SbieSvc.exe" Sophos Home - Local exclusions

AutoIT
Scripts compiled to .exe's using AutoIt are flagged by Sophos Home's Machine learning feature.
The workaround is to allow and restore the applications as per: Excluding a file or application from Machine Learning detection.
Users may also ensure exclude an entire folder for where these applications are saved as per: Setting scan exceptions

Sage Accounting software
Updating Sage accounting software is prevented by Sophos Home's Exploit Mitigation feature. The workaround is to temporarily disable Exploit Mitigation in your Sophos Home dashboard to allow the update to complete as outlined in Option 4 in Adding local exclusions/Allowing Installations and/or applications to run.

Enpass Password manager

Enpass password manager will be blocked by Sophos Home. To resolve this issue add a Web Exception for 127.0.0.1: See "Website Exceptions" section in: https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions

Sonos Speakers

The Sonos controller application is blocked by Sophos Home's web protection feature. Until we have a permanent resolution, please do the following steps to resolve:
For Wireless Speakers, Add a Web Exception for the IP address of the speakers AND 127.0.0.1.  See "Website Exclusions" in: https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions
For a wired and wireless combo, it may be only necessary to add the IP of the Wired speaker AND 127.0.0.1
Convene 
Launching Convene application from local HTML file is prevented by Sophos Home's Exploit Mitigation feature. The workaround is to "allow application" from Sophos Home Dashboard OR add a local exclusion for the detection path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions)
Luminar AI
Updating the Luminar AI application to 1.5.1 is prevented by Sophos Home's Exploit Mitigation feature. The workaround is to add a local exclusion for the detection path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions)

AusweisApp2

Some German customers have been reporting an issue loading AusweisApp2, used for identification purposes with the German Government. Adding a Web Exception for the IP address 127.0.0.1 will assist with accessing some sites.  See "Website Exclusions" in: https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions

Forever Artisan 6

Some users have encountered issues opening Forever Artisan 6 as it triggers Sophos Home's Exploit Mitigation feature. The workaround is to add a local exclusion for path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions) for the Local Storage location (Example below, although this may be different depending on installation): 

\\localhost\pipe\forever_local_storage)

Allowing games to run along Sophos Home