Troubleshooting issues
Troubleshooting Sophos Home detections
- How to submit samples of suspicious files/ false positives to Sophos
- Browser Hijackers - Information and Removal process
- Manual malware cleanup on a Mac computer
- Sophos Home blocks access to specific websites
- Managing PUA detected Alerts in the Sophos Home Dashboard
- Managing PUA detected Alerts in Sophos Home
Resolving Technical Issues
- Sophos Home for MacOS shows that this device is vulnerable
- Failed to Delete Cookies After Scan
- How to temporarily disable Sophos Home to troubleshoot issues
- Third Party Antivirus - Running two antivirus programs can reduce your security
- Sophos Home dashboard messages
- SophosAgent cannot be opened because of a problem
Known conflicts
- Known issues in Sophos Home
- FIXED- Windows 11 Bluescreen/stop error after Windows Update KB5013943
- Safe Online Banking - Keylogger protection feature compatibility
- Windows 10 1903 and above - Keylogger protection can sometimes incorrectly encrypt keystrokes in applications
- macOS - Unable to connect to public Wi-Fi
- Windows - "System Restore did not complete successfully" message appears when Sophos Home installed.
Contacting support / Gathering logs
- Contacting Sophos Home Support
- Collecting logs for support analysis using SDU
- Tips for using Sofia - Sophos Home's Virtual Assistant
- I've contacted support but have not received email responses
- Locating the Sophos Home version
- End of Support for older Mac versions
Retired Operating Systems troubleshooting
- Windows requires a digitally signed driver
- System Extension Blocked appears on new installations on macOS Catalina 10.15
- Unknown exception (0x40000015) after installing/updating to Sophos Home 3.0.0 on Windows 7
- Additional steps for Sophos Home installations on macOS 10.15 Catalina
- Legacy System Extension - Existing software on your system signed by "Sophos" will be incompatible in the future
- Unable to allow Sophos Home kext