Troubleshooting issues
Troubleshooting Sophos Home detections
- How to review and submit samples of suspicious files or false positives to Sophos
- Browser Hijackers - Information and Removal process
- Manual malware cleanup on a Mac computer
- Website Blocked | Web Content Blocked | Secure connection Failed messages appear when accessing a website
- Managing PUA detected Alerts in the Sophos Home Dashboard
- Managing PUA detected Alerts in Sophos Home
Resolving Technical Issues
- Sophos Home for macOS shows that this device is vulnerable
- Scans complete too fast when Time Machine is enabled
- How to temporarily disable Sophos Home to troubleshoot issues
- Third Party Antivirus - Running two antivirus programs can reduce your security
- Disabling Tamper Protection when the Sophos Home user interface is not available. - Advanced Users
- Sophos Home dashboard messages
Known conflicts
- Sophos Home Known Issues
- RESOLVED - Advisory : Mac virus database - VDB 6.12 Causing Update issues on Home macOS
- Advisory: Sophos Home for macOS - Sophos Endpoint for macOS - Sophos Update failures
- macOS - Unable to connect to public Wi-Fi
- Windows - "System Restore did not complete successfully" message appears when Sophos Home installed.
- Sophos XG Firewall web console is inaccessible via Safari when Sophos Home is installed
Contacting support / Gathering logs
- Contacting Sophos Home Support
- Tips for using Sofia - Sophos Home's Virtual Assistant
- Collecting logs for support analysis using SDU
- I've contacted support but have not received email responses
- Locating the Sophos Home version
- End of Support for older Mac versions