Troubleshooting issues
Troubleshooting Sophos Home detections
- How to submit samples of suspicious files/ false positives to Sophos
- Browser Hijackers - Information and Removal process
- Manual malware cleanup on a Mac computer
- Sophos Home blocks access to specific websites
- Managing PUA detected Alerts in the Sophos Home Dashboard
- Managing PUA detected Alerts in Sophos Home
Resolving Technical Issues
- Sophos Home for MacOS shows that this device is vulnerable
- Sophos Home dashboard messages
- Disabling Tamper Protection when the Sophos Home user interface is not available. - Advanced Users
- How to temporarily disable Sophos Home to troubleshoot issues
- Third Party Antivirus - Running two antivirus programs can reduce your security
- You are not protected! Service Failure - Sophos Home is experiencing problems
Known conflicts
- Known issues in Sophos Home
- Unknown exception (0x40000015) after installing/updating to Sophos Home 3.0.0 on Windows 7
- Safe Online Banking - Keylogger protection feature compatibility
- Windows 10 1903 and above - Keylogger protection can sometimes incorrectly encrypt keystrokes in applications
- Windows - "System Restore did not complete successfully" message appears when Sophos Home installed.
- Sophos XG Firewall web console is inaccessible via Safari when Sophos Home is installed
Contacting support / Gathering logs
- Contacting Sophos Home Support
- Collecting logs for support analysis using SDU
- Locating the Sophos Home version
- End of Support for older Mac versions
- How to enable web intelligence debug logging
- How to enable antivirus debug logging (Windows)