Known issues in Sophos Home Premium

Applies to: Sophos Home Premium only

This article lists the known issues spotted in the Sophos Home Premium software.

Known issues

Windows

Samsung Galaxy TabPro and Samsung Galaxy TabPro S gets BSOD when installing Sophos Home Premium
Maxthon browser displays garbled text on launch. This is related to an incompatibility issue, and the workaround can be found in the "Disabling a specific Protected application to allow the software to run" section of this article.
Sandboxed browsers such as Chrome may get blocked by PrivGuard when launching or opening new links/windows . Workaround: users may create -at their own discretion- a local exclusion for "SbieSvc.exe" Sophos Home - Local exclusions
Windows 10 1903 - Keylogger protection can sometimes incorrectly encrypt keystrokes in applications
Scripts compiled to .exe's using AutoIt are flagged by Sophos Home's Machine learning feature. The workaround is to allow and restore the applications as per: https://support.home.sophos.com/hc/en-us/articles/360022024211-Excluding-a-file-or-application-from-Machine-Learning-detection . You can also ensure exclude an entire folder for where these applications are saved as per: https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions

Mac

SophosPrivacyGuard.bundle stops responding; usually when attempting to restart or shutdown the mac. Workaround: disable mic and webcam protection
Two Sophos Home Icons may appear (No impact on Security and Performance Contact Support for a workaround)
Turning off RTP and then turning it back on may result in the inability to browse the internet. Current workaround : restart the Mac.