Applies to: Sophos Home Premium only 

This article lists the known issues spotted in the Sophos Home Premium software.

Known issues

Windows

• Samsung Galaxy TabPro and Samsung Galaxy TabPro S gets BSOD when installing Sophos Home Premium
• Maxthon browser displays garbled text on launch. This is related to an incompatibility issue, and the workaround can be found in the "Disabling a specific Protected application to allow the software to run" section of this article. 
• Sandboxed browsers such as Chrome may get blocked by PrivGuard when launching or opening new links/windows . Workaround: users may create -at their own discretion- a local exclusion for "SbieSvc.exe" Sophos Home - Local exclusions
• Windows 10 1903 - Keylogger protection can sometimes incorrectly encrypt keystrokes in applications

Mac

• SophosPrivacyGuard.bundle stops responding; usually when attempting to restart or shutdown the mac. Workaround: disable mic and webcam protection
• Two Sophos Home Icons may appear (No impact on Security and Performance Contact Support for a workaround)

Related information

• Sophos Home could not be installed
• System requirements for installing Sophos Home