Applies to: Sophos Home Premium only 

This article lists the known issues spotted in the Sophos Home Premium software, as well as known interactions with third-party software. 

Known issues with Sophos Home

Windows

• Samsung Galaxy TabPro and Samsung Galaxy TabPro S gets BSOD when installing Sophos Home Premium

Mac

• NEW: Network based Time Machine backups (such as on a Time Capsule or NAS return "backup is in use"  in macOS 11 (Big Sur) We are investigating and will update this article when resolved. The workaround is to use an internal or usb/thunderbolt external drive as the backup or to perform the backup in Safe Mode. We expect this to be resolved by March of 2021
  For current Big Sur (macOS 11) status updates, see Support for macOS 11- Big Sur 
  
  
• SophosPrivacyGuard.bundle stops responding; usually when attempting to restart or shutdown the mac. Workaround: disable mic and webcam protection
  
  
• Two Sophos Home Icons may appear - Duplicate Sophos Home shield appears on macOS menu bar
  
  
• Turning off RTP and then turning it back on may result in the inability to browse the internet. Current workaround: restart the Mac. 

Known issues with 3rd party products:

Maxthon browser
Maxthon browser displays garbled text on launch. This is related to an incompatibility issue, and the workaround can be found in the "Disabling a specific Protected application to allow the software to run" section of this article. 

Sandboxie
Sandboxed browsers such as Chrome may get blocked by PrivGuard when launching or opening new links/windows. Workaround: users may create -at their own discretion- a local exclusion for "SbieSvc.exe" Sophos Home - Local exclusions

AutoIT
Scripts compiled to .exe's using AutoIt are flagged by Sophos Home's Machine learning feature.
The workaround is to allow and restore the applications as per: Excluding a file or application from Machine Learning detection.
Users may also ensure exclude an entire folder for where these applications are saved as per: Setting scan exceptions

Sage Accounting software
Updating Sage accounting software is prevented by Sophos Home's Exploit Mitigation feature. The workaround is to temporarily disable Exploit Mitigation in your Sophos Home dashboard to allow the update to complete as outlined in Option 4 in Adding local exclusions/Allowing Installations and/or applications to run.

Related information

• Sophos Home could not be installed
• System requirements for installing Sophos Home