This articles addresses when a Sophos Home Premium subscriber wishes to change payment options, billing information or other billing related inquiries for their account.
Sophos Home subscriptions are purchased through cleverbridge.
Billing inquiries such as the following should be addressed by reaching out directly to cleverbridge via the link below:
- Changing billing options (ie. changing a credit card or changing from credit card to PayPal)
- Declined purchases
- Unrecognized charges
Additionally, when you first purchase a Sophos Home Premium subscription, you will be sent an email from Cleverbridge that contains a link you can use to contact their team to edit your payment options.