Applies to: Sophos Home Premium and Trial subscriptions.
By default, Sophos Home Premium subscriptions will automatically renew to ensure continued protection, with no further steps being required by the customer.
Can I disable auto-renewal?
You can modify your billing and subscription details, including opting out from auto-renewal, using the steps here: How to change or review your billing and payment information for Sophos Home Premium subscriptions
Trial subscriptions - After 30 days, the free trial license will end, and users may purchase Sophos Home Premium on a subscription basis to stay protected: Buy Sophos Home
How do I check if my Subscription is about to renew or expire?
cleverbridge renewal emails will be sent to your email account around the time of auto-renewal. Use the Purchase lookup tool to re-trigger the notifications to the email address used to make the purchase, if you cannot find them in your inbox.
Additionally, you can find your subscription information on the Sophos Home Dashboard by clicking your email at the top right, and selecting "My Account". The date will be shown under the "Subscriptions" section.
This can also be used to quickly check if you have automatic renewals enabled.
- If it reads "Renews", automatic renewal is enabled, and the subscription will renew on the date listed.
- If it reads "Expires", renewal has been disabled, and the subscription will expire on the listed date.
- Use the Manage button, or the cleverbridge email listed before to make changes to your subscription as desired.
How can I reinstate an expired subscription?
In order to continue using Sophos Home, you will need to renew your license (or purchase one if you were on a Trial mode). Click on the Renew now button to proceed with the purchasing of a license, or access your Sophos Home Dashboard and click Renew Now/Upgrade Now.
Note: Use the same email address to re-purchase your license , this ensures that your existing installations get upgraded.
Need to change your email? See> Change your account email
Need more details? Check out> Your license has expired
Do I need to update Sophos Home after I renew my subscription?
You will not need to update Sophos Home after renewing or re-instating your premium protection, as long as you are using the same email address as the one used to install the software. The Sophos Home software links to your account, so renewing the subscription, or reinstating it after it expired, will automatically enable the protections.
Need to change your email? See> Change your account email
Need more details? Check out> Your license has expired