This article applies to expired subscriptions or trials.
If you recently purchased Sophos Home, activate your key instead: Activate your Sophos Home Premium License Key
What's happening:
You may see a message that says your Premium subscription or free trial has expired, or that you need to upgrade to Sophos Home Premium.
Dashboard message
When you open the Sophos Home Dashboard for an expired account:
- Your previously protected devices will appear grayed out or disabled.
- The only available action will be Buy Premium.
- You won't be able to protect devices, remove devices, or change any settings until your subscription is active again.
Why is this happening?
- Sophos has made a business decision to change its Sophos Home Free option to a 30-day free trial for Sophos Home Premium. After 30-days, the free trial license will end, and users may purchase Sophos Home Premium on a subscription basis.
- Pricing for a yearly Sophos Home Premium subscription is $59.99 (MSRP) for up to 10 PC and Mac devices; pricing may vary based on seasonal promotions, find them here!
- All existing Sophos Home Free accounts (that switched to Free before November 11th 2021), worldwide will retain their Sophos Home Free license with all of the existing features, including protection for up to three Windows PCs and/or Mac devices.
- Sophos is committed to providing consumers with ongoing premium-level cybersecurity features and updates, including ransomware and other malware protection, malware scans and clean-ups, privacy protection, real-time antivirus protection, parental web filtering, and much more.
- With the cyberthreat landscape constantly changing and an increase in cybercrime-as-a-service, it is important that consumers have advanced cybersecurity solutions on their home devices.
What to do
To continue using Sophos Home and manage your devices, you need an active subscription.
You will receive emails notifying you when your license is about to expire and providing instructions.
If you missed the email, follow these steps:
If your paid subscription expired (you previously purchased Premium):
- Use the Purchase lookup tool to re-send the order/renewal email to the address used to make the purchase.
- Once you locate your subscription, click Renew Now to complete renewal.
- Or sign in to your Sophos Home Dashboard and click Renew Now / Upgrade Now.
If your free trial expired (you did not purchase yet):
- You will need to purchase a Sophos Home Premium subscription to continue.
You can find current promotions and pricing on our website https://home.sophos.com/
Am I still protected if I don't renew/get a license?
No. Your computer is not protected after your subscription, or Free Trial, expires. None of the Sophos Home settings or protections will work until you renew or purchase a subscription.
You can find current promotions and pricing on our website https://home.sophos.com/
To renew or purchase a new subscription
- New subscriptions > https://home.sophos.com/
- Subscription renewal > How do I renew my Sophos Home subscription?
- If you already purchased a subscription use the Activating Premium License keys article
I have bought a subscription, but Sophos Home shows expired/trial
I have a paid subscription, but my antivirus displays I am on a Trial or Free version