This article applies to licenses that have expired. If you have recently purchased Sophos Home, be sure to activate your key following these steps instead: Activate your Sophos Home Premium License Key
What's happening:
You receive a message stating your Premium license or Trial subscription has expired, or that you need to upgrade your license:
Dashboard message
If launching a Dashboard of an expired account, the computer will be grayed out, and the only available option will be Buy Premium
Why is this happening?
- Sophos has made a business decision to change its Sophos Home Free option to a 30-day free trial for Sophos Home Premium. After 30-days, the free trial license will end, and users may purchase Sophos Home Premium on a subscription basis
- Pricing for Sophos Home Premium is $59.99 (MSRP) for up to 10 PC and Mac devices; pricing may vary based on seasonal promotions
- All existing Sophos Home Free accounts (that switched to Free before November 11th 2021), worldwide will retain their Sophos Home Free license with all of the existing features, including protection for up to three PC and/or Mac devices
- Sophos is committed to providing consumers with ongoing premium-level cybersecurity features and updates, including ransomware and other malware protection, malware scans and clean-ups, privacy protection, real-time antivirus protection, parental web filtering, and much more
- With the cyberthreat landscape constantly changing and an increase in cybercrime-as-a-service, it is important that consumers have advanced cybersecurity solutions on their home devices
What to do
In order to continue using Sophos Home, you will need to renew your license. Emails will be sent informing you that your license is about to expire, and what to do next.
If you missed the email, follow these steps:
Use the Purchase lookup tool to re-trigger the notifications to the email address used to make the purchase, if you cannot find them in your inbox.
Once you have found your subscription, click on the Renew now button to proceed with the purchasing of a license, or access your Sophos Home Dashboard and click Renew Now/Upgrade Now.
Am I still protected if I don't renew/get a license?
No, your computer is not protected after the license expires. None of the Sophos Home settings/protections will work until the license is renewed.
To renew your license visit https://buy.home.sophos.com/1461/purl-homepremium
Visit our licensing article for more information: Activating Premium License keys
I have a valid Premium license, but Sophos Home shows expired/trial
Click here to solve this: I have a paid subscription, but my antivirus displays I am on a Trial or Free version