Sophos Home subscriptions are purchased through our payment processor team cleverbridge.
When you purchase a Sophos Home Premium subscription, you will receive an email from cleverbridge containing a link you can use to contact their team to edit your payment options.
To find your current subscription details, either check your emails for your Sophos Home order (the email comes from firstname.lastname@example.org, or email@example.com for renewals), or use the Purchase lookup tool to re-send the email.
NOTE: To help protect your security, the links will expire 30 days after they have been sent. If the link you are trying to use has expired, the purchase lookup tool above can be used to have a fresh link sent.
- Change payment options for your order
- Declined credit card
- Unrecognized charges
- Cancel subscription
- Refund requests (within 30 days of purchase)
To contact cleverbridge for assistance regarding changing your billing information, please click on this link.