Applies to Sophos Home for macOS when running macOS Ventura
Notifications about macOS Ventura are being sent to all Mac customers regardless of macOS version; click here for details.
What is happening
We have been working with Apple for several months on support for Ventura, testing the beta builds and providing feedback to Apple.
After testing macOS Ventura's official release, there are some issues we want to make you aware, as they are still outstanding on Apple's side. The main problem impacts your security, so please review this guide carefully.
macOS Ventura 13.0
When upgrading to macOS Ventura, Sophos Home will report healthy (green) but the Scan extension will not have full disk access until re-added. This is due to an Apple permissions issue when upgrading to macOS Ventura. We've now fully released Sophos Home version 10.4.1 which will prompt users to resolve the missing permissions.
Note: This behavior changes slightly on Ventura 13.0.1 , please see the rest of this article for details.
A Welcome to Sophos popup will indicate next steps needed to fully protect macOS Ventura devices
- Click on Let's Start
- Open Security and Privacy using the "Click here" link
- Drag and drop the "Drag This" icon into Full Disk Access
- Click Done
Video steps here:
Note: The above listed problem not happen if you install Sophos Home FOR THE FIRST TIME after upgrading to macOS Ventura. However, existing installations, including re-installations will be affected. This is due to an issue with macOS Ventura not properly allowing Full Disk Access configurations from previous installations, and we have filed a bug with Apple, currently waiting on their input.
macOS Ventura 13.0.1
Other Known Issues
There are a few other minor issues with macOS Ventura, noted below.
- After updating to macOS Ventura, you will need to reboot - a second time - for the Sophos Network Extension to be enabled
- Our Transparent Proxy is not working on virtual machines. It is fine on real hardware, but there is no web protection or web control on virtual machines with the current release candidate version of Ventura
- In System Settings, there is a network panel that attempts to allow the user to change the filter state or remove them altogether. The interface is functional but does not affect the Sophos Content Filter or Transparent Proxy - Any changes users make in there will not affect their protection, as they will automatically revert.
Notifications about macOS Ventura displayed on older versions of macOS
We have sent a total of 7 of these notifications to each installation of Sophos Home, and by default 1 of these will appear each day. After these 7 notifications are displayed, you should not see any additional notifications regarding this update.