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Action Required messages for macOS

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Sophos Home Support
  • Updated

Applies to Sophos Home for macOS

 

What's happening

As different versions of macOS are released, new actions will be required to allow Sophos Home to properly protect the system. These are presented to users as Action Required messages. The message content will determine which action has to take place.

This article will cover each message and what to do about them. Please select the message that matches what Sophos Home is displaying on your Mac.

 

Action Required - Sophos Home requires a configuration update

This message appears in 2 scenarios: 

Scenario 1 - When the Network Proxy is not allowed upon prompting
Scenario 2 - When macOS doesn't enable the network filters, and the Continue button does not work

mceclip0.png

Scenario 1 - If the network Proxy was not initially allowed

  • Click the Continue button
  • Click allow when the Proxy popup comes up
    mceclip1.png

If the problems persist:


Scenario 2 - macOS didn't enable Network Filters

In this case, despite allowing everything, macOS does not properly enable the Filters.  To fix this, we will manually enable the Filters

  • Click on Apple > System Settings> Network
  • Click on Filters
  • Click on each Sophos filter and select Enable
  • Enter your Mac's password when prompted

Video steps:

 

Action Required - Almost done...Create your account

Follow these steps Action required-Almost done... Create your account 

 

Action Required - You need to change your "Security & Privacy" settings

This message appears on new installations of Sophos Home, or after a major update is done to macOS. SEE THIS ARTICLE IF YOU ARE ON macOS 15 SEQUOIA Support for macOS 15 Sequoia 

To address it

  • If you are running Sonoma macOS, please see this first Welcome to Sophos screen keeps popping up in Sonoma 
  • Click on Open "Security & Privacy" 
  • OR Click on the Apple > System Preferences> Security & Privacy
  • Click on Details...or Allow as presented
  • Click on the sliders/checkmarks to allow the 2 Sophos Home extensions
  • Restart your Mac

Images and additional steps can be found here: Check if system extensions need to be allowed 
If the message persists after following the steps, refer to: Action Required! appears on the shield 

 

Action Required - You need to change your "Login Items & Extensions" settings... 

This message appears on new installations/upgrades on macOS Sequoia + Sophos Home 10.9.1 and higher.

  1. Click on the Open "Login Items & Extensions" button , or click on Apple menu > Settings and search for Login Items & Extensions
  2. Scroll down to Endpoint Security Extensions
  3. Click on the "i" and enable the SophosScanD.app slider
  4. Enter your Mac's password and click Done
  5. Repeat the steps for Network Extension > Sophos Network Extension
    1. Make sure to Allow the Sophos Home Network Extension Filter when prompted.
  6. When done, the shield should show protected shortly after (If you haven't completed the Welcome to Sophos message, follow Welcome to Sophos Screen processing ) 

 

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