Applies to: Sophos Home Free (Windows)
You receive the following message when installing Sophos Home "Installation Unsuccessful. Failed to register with the Sophos server."
- An extended characters (such as å, ä, ö, ü, ë, etc.) is present in the computer name.
- You have reached the maximum number of registered computers under your Sophos Home account.
Solution 1 - Extended characters
If you are using extended characters: Rename the computer so that it does not contain any extended characters.
Visit Microsoft's website for additional assistance renaming your devices: Rename your Windows 10 PC
Solution 2 - Removing a computer from your Dashboard
If you have reached the computer limit (Sophos Home Free up to 3 computers, Sophos Home Premium up to 10) :
Follow the steps to remove a computer from your Dashboard
Please visit our FAQ regarding maximum number of computers you can register within a Sophos Home account: How many computers can I add to my Sophos Home account?