This article covers error codes users may receive when trying to install Sophos Home on Windows, and how to resolve them.
Error message | Image | What does it mean | How to fix it |
PC not up to date This PC does not have the latest Windows updates. Update your PC and re-run this installer. |
To ensure security and stability, Sophos Home must be installed on updated stable version of Windows. | Run Windows Update and re-install | |
There was a problem -An internet connection is required to Install Sophos Home | This message appears when trying to install Sophos Home on an ARM processor computer. | Sophos Home does not support Windows ARM: Windows ARM computers |
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Incompatible hardware This PC's processor is not supported. |
This message appears when trying to install Sophos Home Trial on an ARM processor computer. | Sophos Home does not support Windows ARM: Windows ARM computers |
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Sophos Home - Installation Unsuccessful - Failed to register with the Sophos server | 1- An extended characters (such as å, ä, ö, ü, ë, etc.) is present in the computer name. 2- You have reached the maximum number of registered computers under your Sophos Home account. |
Follow this article: Installation Unsuccessful - Failed to register with the Sophos server | |
Error Code 30 during the extracting files step of installation |
This error can occur due to several reasons: An incomplete or corrupted download |
Follow this article: Error Code 30 during the extracting files step of installation | |
Installer fails on Windows S mode | The Sophos Home installer may not run due to Windows app settings or if your system is in "S" mode. | Follow this article S Mode steps KBA | |
Installation Unsuccessful - Sophos Home could not be installed because Sophos products have already been installed on this computer. | - Not available- | This issue is caused by a stopped Windows Security Center service. The Windows Security Center service must be started for the Sophos Home installer to continue. | Follow this article: Sophos Home incorrectly detects previously installed Sophos products |
Installation is almost Complete message appears at the end of installation | The installer is unable to connect to the Sophos Home servers to complete the registration process. This is caused by Internet connectivity issues. | Follow this article: Installation is almost Complete message appears at the end of installation | |
Unable to Proceed -This computer is not running a supported operating system | This message is received when trying to install Sophos Home on an unsupported operating system. |
Follow this article: Unable to Proceed -This computer is not running a supported operating system |
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Unsupported operating system Sophos Home does not support this version of Windows |
Sophos Home minimally requires running Operating Systems that are still receiving vendor security updates. In rare cases, Sophos may retire support for a specific OS at an earlier/later date if needed. Please find more details here Sophos Home Operating System Support Policy |
More information: |
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Sophos Home cannot be installed until your computer is restarted |
This error usually appears due to a pending reboot flag in the Windows Registry. Typically, a reboot should clear the error. It may also be caused by leftovers from previous installations. or by trying to install Sophos Home on an outdated OS. |
Follow this article: |
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Legacy SAV Detection | This is highly unlikely to appear, as SAV Legacy is no longer available- No image available. | There are leftover processes, items from an old installation of Sophos | Follow this article Run Zap uninstaller tool |
There was an unknown error during the installation Unknown error |
This message indicates that the Windows OS permissions are not properly set up. |
See Appendix section below |
Appendix
All or some of the following required privileges are missing in you Windows installation:
SeShutdownPrivilege,
SeBackupPrivilege,
SeRestorePrivilege,
SeTakeOwnershipPrivilege,
SeSecurityPrivilege
You must assign these privileges in the Local Security Policy console, expand "Local Policies" and click on "User Rights Assignment."
Configure security policy settings
The above privileges translate to the below User Rights Assignment settings:
SeShutdownPrivilege: Shut down the system
SeBackupPrivilege: Backup files and directories
SeRestorePrivilege: Restore files and directories
SeTakeOwnershipPrivilege: Take ownership of files or other objects
SeSecurityPrivilege: Manage auditing and security log