Applies to: Sophos Home Premium and Free 

This article describes how to re-install Sophos Home/re-protect a computer after having re-installed your operating system, or if you wish to remove the current installation and reinstall it for troubleshooting purposes. 
Note: A Sophos Home account is required in order to re-install Sophos Home using your existing subscription
Note 2: If you are looking to add additional computers to your account, please use this article instead. 

Instructions

1. Remove Sophos Home and restart your device as applicable:
   Note: If you have re-installed your Operating system, jump to step 2 instead
   
   • Uninstalling Sophos Home on Windows computers
   • Uninstalling Sophos Home on Mac computers
2. If applicable, remove the computer from your Sophos Home Dashboard
   
3. Download a new installer from your Sophos Home dashboard

If you originally only had 1 computer associated with your Sophos Home Dashboard follow this process:

- Sign in to your Sophos Home dashboard

- Click on the Download button.

- Wait until the installer file is downloaded, then double click to run it 

If you have one or more existing other devices follow this process:

1. Click on the Add device button.
2. Choose the appropriate option
   

 Related articles

• Additional steps for Sophos Home installations on MacOS 10.15 Catalina
• Sophos Home shows that this device is vulnerable