Applies to: Sophos Home Premium and Free 

This article describes how to re-install Sophos Home/re-protect a computer after having re-installed your operating system, or if you wish to remove the current installation and reinstall it for troubleshooting purposes. 

IMPORTANT: To avoid problems during the installation, please remove any 3rd party Antivirus software prior to installing Sophos Home.
Also, disable any Firewalls, VPN software and/or network restrictions during the installation process (you may turn them back on when done)

Re-installation can be performed as long as customer's have a valid license. Please refer to:  Sophos Home your license has expired

Instructions

1. Remove Sophos Home and restart your device :
   
   • Uninstalling Sophos Home on Windows computers
   • Uninstalling Sophos Home on Mac computers
     

2. Click on the Add device  button shown here: and log in with your credentials. 

3. Click on the desired option: 
   

4. Download the Sophos Home installer and run it to complete the process. 
   

For Sophos Home installation guides, click on Windows or Mac.

 Related articles

• Additional steps for Sophos Home installations on MacOS 10.15 Catalina
• Sophos Home shows that this device is vulnerable