Applies to: Sophos Home for macOS

You encounter the below error message in installing Sophos Home on your Mac computer:
The installation failed. The software was not installed successfully. Remove the software and re-install.

Cause

This issue happens when Sophos Home detects another installation instance of Sophos Home or other Sophos anti-virus products and fails to cleanup its remnants.

Solution

There are two ways to solve the issue:

Option 1.

• Run the Installer directly from the package contents: 
  1. Double-click on SophosInstall. 
  2. Right-click on Sophos Installer then select Show Package Contents.
  3. Go to Contents > MacOS > Installer.
  4. Double-click on Installer to run it.
     
     If you still receive the same installation error message, follow the succeeding solutions below.

Option 2.

• Follow this article to remove any Sophos Home leftovers: Uninstalling Sophos Home on Mac computers
• If the issue persists, review this article Unable to install/uninstall Sophos Home on Mac computers - Advanced users. 

Related information 

• Download Sophos home installer 
• Install Sophos Home on Mac computers
• System requirements for installing Sophos Home