THIS ARTICLE IS INTENDED FOR ADVANCED USERS ONLY - PLEASE CONTACT SOPHOS HOME SUPPORT IF YOU ARE A PREMIUM USER AND NEED ASSISTANCE WITH THESE STEPS. 

Applies to: Sophos Home Premium and Free (Mac)

You encounter any of the following issues with your Sophos Home:

• You receive installation failed errors. 
• You receive uninstallation failed errors.
• Sophos Home would not uninstall after trying to uninstall it.
• You have attempted to use these are articles, but the issue persists:
  Installation failed on Sophos Home Mac
  Uninstalling Sophos Home on Mac Computers 

Cause

These issues happen because of corrupted files or remnants from previous Sophos Home installs or other antivirus programs.

Solution

The uninstall script for Mac targets and removes several Sophos Home related entries from your system and must be executed as Administrator. 

Creating the script:

1. Click on the magnifying glass at the top right of the screen to open Finder
2. Type "TextEdit" , hit Enter
3. Start a New Document
4. Copy-paste the following into the document:
   
   #! /bin/bash
   echo “Remove Sophos Home”
   sudo pkill -9 “Sophos*”
   sudo rm -r /Library/Sophos\ Anti-Virus
   sudo rm -r /Library/Sophos Anti-Virus
   sudo rm -r /Library/LaunchDaemons/com.sophos.*
   sudo rm -r /Library/LaunchAgents/com.sophos.*
   sudo rm -r /Library/Preferences/com.sophos.*
   sudo rm -r /Library/Logs/Sophos\ Anti-Virus.log
   sudo rm -r ~/Library/Logs/Sophos\ Anti-Virus/Scans/
   sudo rm -r /Library/Application\ Support/Sophos/
   sudo rm -r /Applications/Sophos\ Anti-Virus.app
   sudo rm -r /Applications/Sophos\ Home.app
   sudo rm -r /Applications/Remove\ Sophos\ Anti-Virus.app/
   sudo rm -r /Applications/Remove\ Sophos\ Home.app/
   sudo rm -r /var/db/receipts/com.sophos.*
   sudo rm -r /Library/Extensions/Sophos*
   sudo rm -r /Library/Frameworks/SAVI-pyexec.framework
   sudo rm -r /Library/Frameworks/SAVI.framework
   sudo rm -r /Library/Frameworks/SophosGenericsCommon.framework
   sudo rm -r /Library/Frameworks/SophosGenericsCore.framework
   
   
5. At the top  of your screen select Format---> "Make plain text" to convert the file to txt
6. Click on the "X" at the top left to close TextEdit and save the file
7. Name it "UninstallScript"  and save it to your Desktop
8. The file name displayed on the Desktop should be: UninstallScript.txt
   
   

Making the script executable and running it:

1. Click on the magnifying glass at the top right of the screen to open Finder
2. Type "Terminal" , hit Enter
3. Type the following commands (hitting "Tab" will complete typing a file name or location). 
   
   cd Desktop/
   (hit Enter. This should take you to the location where you saved the file)
   chmod u+x UninstallScript.txt
   (hit Enter. This allows the script to become executable)
   
   
4. Finally, type this command to start the uninstallation process
   
   ./UninstallScript.txt
   (hit Enter -You will be asked to enter your password) 
   
   
   
5. Once the script has finished, reboot your computer and re-try installing Sophos Home after removing the device from your Sophos Home Dashboard 

Related information 

• Download Sophos home installer 
• Install Sophos Home on Mac computers
• System requirements for installing Sophos Home
• Removing a device from the Dashboard