Email alerts are notifications sent through an email to notify about the following instances:

• A threat is detected on a computer 
• The account password has been changed or reset
• Confirmation of orders and registration

Note 1: Email alerts are sent only to the email address used to register the Sophos Home account. This is enabled by default.
If you do not have a Sophos Home account, you can create one by following these steps: Creating a Sophos Home account
If you do not want to receive email alerts, you can disable them via the dashboard.

Note 2: Email alerts will not be generated if a threat is auto-cleaned/resolved . 
Email alerts triggered by the same detection will be sent once per hour. 

Instructions

1. Sign in to your Sophos Home Dashboard 
2. Click on your email at the upper right of the dashboard then choose My Account.
   
3. Enter your Sophos Home account password to unlock the settings.
4. Under Profile, either switch on or off the toggle for the email alerts.
   

Related information

• Changing account email address
• Changing account password
• Enabling direct access
• PUA detected alert shows in the Sophos Home dashboard