Email alerts are sent to notify users that a threat has been detected on a computer. Sophos Home recommends Premium users to default to the Sophos Home dashboard app to receive real-time push notifications directly to their phones instead. 

Note 1: Email alerts are sent only to the email address used to register the Sophos Home account. This is enabled by default.

Note 2: Email alerts will not be generated if a threat is auto-cleaned/resolved . 
Email alerts triggered by the same detection will be sent once per hour. 

Instructions

1. Sign in to your Sophos Home Dashboard 
2. Click on your email at the upper right of the dashboard then choose My Account.
   
3. Enter your Sophos Home account password to unlock the settings.
4. Access DEVICE PROTECTION and click on the slider to turn it off (it will switch to gray)
   

Related information

• Changing account email address
• Changing account password
• Enabling direct access
• PUA detected alert shows in the Sophos Home dashboard