Your Sophos Home account provides access to the Sophos Home dashboard, where you can view and manage all your devices through the internet, protect (or re-protect) additional computers, and if using a Premium subscription, access support.
Use an existing account to install Sophos Home
These steps will allow you to download Sophos Home from your existing account, linking the installation to it:
Log in to https://my.sophos.com
Enter your account information to sign in
Use the download or Add device button to download Sophos Home
Follow the on-screen prompts to complete the installation
Create an account via the Sophos Home program
IMPORTANT: To avoid problems during the installation, please remove any 3rd party Antivirus software prior to installing Sophos Home.
Also, disable any Firewalls, VPN software and/or network restrictions during the installation process (you may turn them back on when done)
1. Access the Sophos Home page to start the download
2. Wait for the Sophos Home Installer to finish downloading
3. Open the downloaded file to Install Sophos Home
4. Run the installer and follow the steps to create an account
For OS specific installation steps, visit:
macOS Installation guides
Windows installation guides
Additional info:
Getting started guide
Sorry, that email is already in use message appears
This message indicates that the email address is already in use with a Sophos Home account.
The solution involves re-installing Sophos Home using your existing account.
Log in to your account and re-protect your computers via that dashboard. See How to reinstall Sophos Home
Action required-Almost done... Create your account
The message "Action Required - Almost done... Create your account" indicates that Sophos Home was not linked to an account when installed, and you will either need to create one (click Create Account and follow the prompts), or re-install Sophos Home via your existing account.
Further securing your account
Please visit MFA - How to enable Multi-Factor authentication for additional security steps to help secure your Sophos Home account.