Applies to: Sophos Home Premium and Free (Mac)

On the Sophos Home dashboard, or on the Sophos Home Shield, you may have received the alert This device is vulnerable

Dashboard example:

Sophos Home Shield example: 

This article provides a list of the different scenarios and causes of the alert This device is vulnerable and link to its corresponding solution.

Different scenarios and causes

Note: Normally, the alert is cleared after restarting the computer and waiting for 10-15 minutes more. If the issue is not resolved, it could be caused by something else. Refer to the following scenarios and causes that most fit your case:

• The Sophos KEXT was not allowed on the first time installation of Sophos Home.
• There are too many applications that register virtual devices.
• The real-time protection is disabled.

Related information

• System Extension Blocked appears on new installations on macOS High Sierra 10.13
• Notifications to allow Sophos Home kernel extensions (KEXT) did not appear