Applies to: Sophos Home Premium and Free (Windows) version 2.0.11 and above
What is Tamper Protection?
Tamper Protection is a security feature of Sophos Home which prevents the software from being manipulated from outside applications. With Tamper protection enabled, you will be unable to uninstall the software or stop any of its running services.
Typically, Tamper Protection can be temporarily disabled via the Sophos Home User interface. See:
If the user interface is not accessible, it must be disabled via Safe Mode
What to Do:
Note: The following steps are intended for advanced users only. Performing these steps incorrectly can cause serious harm to your computer's operating system. If you do not feel comfortable editing the Windows Registry, please contact Sophos Home support for assistance.
The following video, although created for Sophos Central, does apply on how to disable tamper protection for Sophos Home for when the Sophos home user interface is not available. These Steps are broken out below:
- Boot the computer in Safe Mode.
- Click Start followed by Run then type
- Right-click the Sophos Anti-Virus service then Properties. Repeat for Sophos MCS Agent service
- Set the Startup type to Disabled then click the OK button.
- In Run, type
regedit.exethen click the OK button.
- Back-up the registry.
- Navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos MCS Agentand set the Value data of Start to
Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Config and set the Value data of SAVEnabled and SEDEnabled to 0.
- Set the Value data of Enabled to
0in the following:
- Reboot normally