Resolving Technical Issues
- Manual malware cleanup on a Mac computer
- Contacting Sophos Home Support
- 'CallerCheck' exploit prevented in 1Password for Windows desktop
- Exploit mitigation is experiencing problems
- Using Process Monitor to capture system events
- Support information on Sophos Anti-Virus purchased from Staples
- Creating a backup of the Windows system registry
- Generating complete memory dump file
- Blocking cookies on web browsers
- Collecting logs for support analysis using SDU
- Locating Sophos Home log files
- Sophos Home blocks access to specific websites
- Sophos Home automatically enables Windows User Access Control
- Reboot required appears on the Sophos Home Dashboard
- Sophos XG Firewall web console is inaccessible via Safari when Sophos Home is installed
- PUA detected alert shows in the Sophos Home dashboard
- Resolving PUA detected through the installed Sophos Home software
- I received an alert saying Manual PUA cleanup required
- Unable to manually remove a PUA
- Sophos Home detects an unwanted application in the Recycle Bin
- Disabling notifications on Mac
- Information and prevention of ransomware
- File Encryption Blocked alert appears on Mac
- Malicious Traffic Blocked alert appears on Mac
- Known issues in Sophos Home Premium
- End of Support for older Mac versions
- Samsung Galaxy TabPro and Samsung Galaxy TabPro S gets BSOD when installing Sophos Home Premium
- Unable to start Hyper-V virtual machines when Sophos Home Premium is installed
- Nothing happens when clicking the Allow button on macOS High Sierra 10.13
- Locating the Sophos Home version