Sophos Home Premium customers have access to dedicated support personnel Monday to Friday, 8AM to 8PM Eastern US Time , via chat and webform/email. Support is currently provided on English only, but we will use online translating tools to assist users who speak other languages. 
Support is closed for 2 days during the holidays (Dec 24th, and Dec 31st 2021). 

Note : T here is no phone support for Sophos Home at this time.

Sophos Home Free, as well as Sophos Home Commercial Edition user support is limited to knowledge base articles on the Sophos Home Support page. 

Access the Sophos Home Support page, type the exact error message, query or keywords of what you are looking for in the Search field. The search will return related Knowledge Base articles (documentation and video) with solutions/answers.

Live chat support is available to Sophos Home Premium users, Monday to Friday, 8AM to 8PM Eastern US Time.  We also feature Sofia, our virtual chatbot, 24/7 to help you find answers to questions/submit requests.  
Live chat support is currently provided on English only, but we will use online translating tools to assist users who speak other languages. 

Sophos Home Premium users can send questions and ask for assistance via the Submit a request option on top of the Sophos Home Support page. This will generate an email for you to interact with the Sophos Home support team for assistance. 
Support is currently provided on English only, but we will use online translating tools to assist users who speak other languages. 
Email support is provided Monday to Friday, 8AM to 8PM Eastern US Time.

Note to Sophos Home Free users: submitting a ticket is restricted to Premium users, however, users experiencing problems with their account can follow the below steps to submit Account related issues. 

1. Log in to your Sophos Home dashboard
2. Click on Support at the top right of your dashboard. This directs you to the Sophos Home Support page.
   

   
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3. Click on Submit a request.

   

4. Select the appropriate form based on your issue, complete and submit. 
5. You will receive an email notification with your ticket number and next steps.