Sophos Home support is available to customers using both the Free and Premium products. Sophos Home Free customers only have access to knowledge base articles on the Sophos Home Support page. Sophos Home Premium customers have access to dedicated support personnel via chat and webform after logging into the Sophos Home dashboard.

Note:

• There is no phone support yet for Sophos Home.
• Before you can contact support or find solutions for issues, you will first need to sign in to your Sophos Home dashboard.

Search a solution (Free and Premium)

On the Sophos Home Support page, you can type the exact error messages or keywords of your issue on the Search field.

Live chat support (for Premium only)

Live chat support is available Mondays to Fridays, 8AM to 8PM Eastern US Time. You can speak to our technical support engineers via chat in two ways:

Through your Sophos Home dashboard

1. Click Support on the lower right hand corner of the page.

   

2. Type any keyword of your concern.
3. Click Live chat.

   

Through your Sophos Home Support page

1. Click on Support on top of your dashboard. This directs you to the Sophos Home Support page.

   

2. Click on Support at the bottom right hand of the page.

   

Webform or email support (for Premium only)

You can send us your questions and concerns via email through the Submit a request option on top of the Sophos Home Support page.

1. Click on Support on top of your dashboard. This directs you to the Sophos Home Support page.

   

2. Click on Submit a request.

   

Related information

• Signing in to Sophos Home account
• Creating a Sophos Home account