Sophos Home support is available to customers using both the Free and Premium products. Sophos Home Free customers have access to knowledge base articles on the Sophos Home Support page. Sophos Home Premium customers have access to dedicated support personnel via chat and webform/email after logging in to their Sophos Home dashboard.

Notes:

• To contact support, you'll need a Trial or Premium Sophos Home account. Click here to register! It's free! - If you have already installed Sophos Home, follow these steps to create an account. 
• There is no phone support for Sophos Home at this time.
• Before you can contact support via chat and webform, you will first need to sign in to your Sophos Home dashboard.
• Support is provided Mondays to Fridays, 8AM to 8PM Eastern US Time
• Knowledge base solutions are available 24/7

Search for a solution in our Knowledge Base (Free and Premium)

On the Sophos Home Support page, type the exact error message, query or keywords of what you are looking for the Search field. The search will return related Knowledge Base articles (documentation) with solutions/answers.

We also offer troubleshooting videos here

Live chat support (Premium users only)

Live chat support is available Mondays to Fridays, 8AM to 8PM Eastern US Time. You can chat with our technical support engineers via two ways:

Accessing Live Chat through your Sophos Home dashboard (Premium only)

1. Log in to your Sophos Home dashboard
2. Click Support on the lower right hand corner of the page.

   

3. Click Live chat
   
   

   Accessing Live Chat through your Sophos Home Support page (Premium only)

1. Log in to your Sophos Home dashboard
2. Click on Support at the top of your dashboard. This directs you to the Sophos Home Support page.
   
   
   
3. Click on Support at the bottom right hand of the page.
   
   
   
4. Type any keywords related to your concern to see related articles
   
5. Click Live chat
   
   
   

Submit a request via Webform or email support (Premium only)

You can send us your questions and ask for assistance via email through the Submit a request option on top of the Sophos Home Support page. Email support is provided Mondays to Fridays, 8AM to 8PM Eastern US Time

1. Log in to your Sophos Home dashboard
2. Click on Support at the top right of your dashboard. This directs you to the Sophos Home Support page.

   

3. Click on Submit a request.

   

Related information

• Signing in to Sophos Home account
• Creating a Sophos Home account
• Collecting logs for support analysis using SDU