The Sophos Diagnostic Utility (SDU) is a tool used to collect system information of the computer including log files of installed Sophos product. The generated logs are then analyzed by support to better assist in fixing issues with Sophos Home.

Windows computers

1. Click Start > Sophos > Sophos Diagnostic Utility.
   
2. Click Yes in the next window to allow the tool to run.
   
3. Click Continue. The utility takes several minutes to collect all required data.
   
4. Once log collection is done, click OK then Archive logs and send to Sophos.
   
5. Click Locate archive. This opens the location of the log. The file is named [Computername]_[DATE]_[TIME]_sdulog.zip
   
6. Copy the zip file on the folder and paste it on the desktop.
7. Send the file to Sophos Home Support for analysis.

Mac computers

1. Press cmd + space to open the Spotlight.
   
2. Type /library/Sophos Anti-Virus/Tools and press Enter.
   
3. Double-click on SDU4OSX.app.
   
4. Follow the onscreen prompts until the utility is finished collecting all required data.
5. Once log collection is completed, the archived file is created on the desktop.
6. Send the file to Sophos Home Support for analysis.

Related information

• Contacting Sophos Home Support