Applies to: Sophos Home Premium and Free (Mac)
This article provides information on the soft/permanent retirement of Sophos Home for Mac on systems running the older macOS versions
Soft retirement OSX list
Soft retirement means that there will be no software updates for Macs running macOS versions older than 10.14 (Mojave), but they will still get virus definition updates.
End of support for OS X 10.13 High Sierra
Sophos Home ended support for macOS 10.13 High Sierra on September 15, 2021. Sophos Home endpoints running on these versions of macOS will no longer receive new features, bug fixes, protection updates and customer support (including the ability to re-install the software- as the download is no longer available) .
While High Sierra is not under "Permanent retirement list", existing Premium users will be able to re-protect their systems by using the Add Device > Install option on their Sophos Home Dashboard. Note that the link option will not work, and users must click the green Install button to get the correct download on High Sierra 10.13
The last security update from Apple for macOS 10.13 High Sierra was in November 20, 2020. While Apple continues to provide security updates for more recent versions of macOS, these updates are no longer provided for macOS 10.13.
It is recommended to stay up-to-date on all operating system and security updates to keep your devices protected.
⚠️ If you are currently running macOS 10.13 High Sierra, we recommend that you upgrade to the latest version of macOS. This will ensure that you receive the latest security and system updates, and continue to enjoy the best protection from Sophos Home.
Permanent retirement OSX list
Once an OS is permanently retired, it will no longer receive new features, bug fixes, protection updates, customer support, or virus definitions.
End of support for OS X 10.12 Sierra
Sophos Home ended support for macOS 10.12 Sierra on December 1, 2020. Sophos Home endpoints running on these versions of macOS will no longer receive new features, bug fixes, protection updates and customer support (including the ability to re-install the software- as the download is no longer available) .
The last security update from Apple for macOS 10.12 Sierra was in September 26, 2019. While Apple continues to provide security updates for more recent versions of macOS, these updates are no longer provided for macOS 10.12.
It is recommended to stay up-to-date on all operating system and security updates to keep your devices protected.
⚠️If you are currently running macOS 10.12 Sierra, we recommend that you upgrade to the latest version of macOS. This will ensure that you receive the latest security and system updates, and continue to enjoy the best protection from Sophos Home.
End of support for OS X 10.11 El Capitan
Sophos Home ended support for macOS 10.11 El Capitan on October 31, 2019. Sophos Home endpoints running on these versions of macOS will no longer receive new features, bug fixes, protection updates and customer support (including the ability to re-install the software- as the download is no longer available) .
The last security update from Apple for macOS 10.11 El Capitan was in July 2018. While Apple continues to provide security updates for more recent versions of macOS, these updates are no longer provided for macOS 10.11 El Capitan.
It is recommended to stay up-to-date on all operating system and security updates to keep your devices protected.
⚠️If you are currently running macOS 10.11 El Capitan, we recommend that you upgrade to the latest version of macOS. This will ensure that you receive the latest security and system updates, and continue to enjoy the best protection from Sophos Home.